TAG 031: Toner Patch Reference Level Too Low

Error Code:

031

Possible Causes: Contamination of the toner patch sensor or printhead lens

Possible Defects: Photoconductor unit

Connectors or wiring

PCL board

Developer unit

1 Turn the printer off and unplug the power cord.

Perform the every-call cleaning procedure, described in Chapter 9, “General Printer Mainte- nance” .

Clean the toner patch sensor on the developer unit.

Clean the printhead lens.

Run at least 200 test prints to detone the printer’s engine.

Has the problem been resolved?

No: Contamination was at fault. Turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

2 Check the voltages, as described in Chapter 9, “General Printer Maintenance” .

Are the voltages correct?

No: Replace the high voltage power supply unit, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

3 Have the photoconductor and developer units been replaced recently?

No: Continue.

Yes: Go to #6 in this TAG.

4 Replace the photoconductor unit.

Run 200+ test prints to reduce toner concentration in the developer unit.

Has the problem been resolved?

No: Reinstall the original photoconductor unit and continue.

Yes: The photoconductor was at fault; turn to TAG 002: Check & Problem Resolution.

5 Replace the developer unit.

Run test prints.

Has the problem been resolved?

No: Reinstall the original developer unit and continue.

Yes: Turn to TAG 002: Check & Problem Resolution. If the problem reappears, the toner/car- rier mix may be old or contaminated.

Troubleshooting Analysis Guide (TAGs)

3-47

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HP C30 manual TAG 031 Toner Patch Reference Level Too Low, Has the problem been resolved?