Throughout the printer’s life problems occur, such as those indicated when an error code displays on the operator panel, a printer produces poor quality prints, or the printer mal- functions. Use the tools provided in this manual to diagnose and resolve printer problems.
These tools include:
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The Troubleshooting Analysis Guide, which contains troubleshooting procedures called TAGs. TAG 001: Troubleshooting A Printer Problem provides an overview of how to use TAGs.
Cross reference tables, which link error codes, print quality problems, and mechanical malfunctions to specific TAGs.
Print quality samples, which you can use to identify a printing problem and its associated TAGs.
Diagnostics, through which the printer checks itself for a range of problems.
The next several pages review troubleshooting basics and standard procedures followed in every troubleshooting session, including:
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Identifying whether a problem belongs to the printer or host
Isolating protocol converter problems
Running test prints
Reading the error log
Confirming line power
Using TAGs
Installing the interlock
Checking continuity
Producing a developed image
Producing a toner patch
Completing a service call
Clearing the error log
When a printer problem arises, swapping out all printer supplies may temporarily mask the problem. This is an unsatisfactory,
Many failures add excess toner to the printer’s engine. When you are advised to
Printer and Troubleshooting Overview |