TAG 011: Lower Cassette Malfunction

Error Code:

011

Possible Causes:

Cassette empty

 

Paper incorrectly loaded

Possible Defects:

Lower paper empty actuator

 

Lower paper empty sensor

 

Lower cassette tray

 

Lower pressure lever

 

Lower cassette release cam

 

Lower cassette release latch

 

Lower cassette release lever

 

Spring

 

Connectors/wiring

 

PCL board

1 Make sure paper is in the lower cassette.

•Make sure the paper is loaded correctly so that the side and rear guides are positioned securely against the paper in the cassettes.

•Power-on-reset the printer.

•Run test prints.

Is error code 011 displayed?

No: The paper was loaded incorrectly. Turn to TAG 002: Check & Problem Resolution

Yes: Continue.

2 Remove the lower cassette.

•Inspect the lower paper empty sensor actuator for binding, or for a damaged or broken part.

Is it in good working order?

No: Replace the actuator, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

3 Open the rear door and install an interlock by-pass tool.

•Check the voltage from TP3-14 to ground on the PCL board.

•Activate the lower paper sensor actuator manually.

Does the voltage change from 0 Vdc to +12Vdc?

No: Replace the lower paper empty sensor, then turn to TAG 002: Check & Problem Resolution .

Yes: Continue.

3-16

Troubleshooting Analysis Guide (TAGs)