5 Replace the photoconductor unit and main charger.
•Run test prints.
Has the problem been resolved?
No: Reinstall the original photoconductor unit and main charger and continue.
Yes: Run at least 200 test prints to detone the engine, then turn to TAG 002: Check & Problem Resolution.
6 Replace the developer unit and toner cartridge.
•Run test prints.
Has the problem been resolved?
No: Reinstall the original developer unit and continue.
Yes: Turn to TAG 002: Check & Problem Resolution.
7 Produce a developed image on the photoconductor.
Is the developed image on the photoconductor correct?
No: Go to #11 in this TAG.
Yes: Continue.
8 Remove and clean the transfer charger unit.
•Clean the transfer charger unit contacts in the upper paper guide.
•Inspect the transfer charger contacts for proper alignment.
•Reinstall the transfer charger unit.
•
•Run test prints.
Has the problem been resolved?
No: Continue.
Yes: Turn to TAG 002: Check & Problem Resolution.
9 Turn the printer off and unplug the power cord.
•Remove the transfer charger unit.
•Check the lower transfer charger unit contact, with the upper paper guide assembly in its fully upright position, for continuity to ground.
Is there continuity?
No: Repair or replace the upper paper guide assembly, then turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
Troubleshooting Analysis Guide (TAGs) |