E10: Envelope Tray Out of Envelopes

This TAG refers to the error code for the envelope tray, which handles 75 envelopes.

Error Code:

E10

Possible Causes:

Cassette empty

 

Envelopes incorrectly loaded

Possible Defects:

Upper paper empty actuator

 

Upper paper empty sensor

 

Paper size sensor assembly

 

Envelope cassette tray

 

Upper pressure lever

 

Upper cassette release cam

 

Upper cassette release latch

 

Upper cassette release lever

 

Spring

 

Connectors/wiring

 

PCL board

1 Make sure envelopes are in the envelope cassette.

•Make sure the envelopes are correctly loaded.

•Power-on-reset the printer.

•Remove and insert the envelope cassette while watching the operator panel.

Does 1-8 appear on the operator panel?

No: Replace the upper paper size sensor assembly, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

2 Run a job in which you are using envelopes.

Is error code E10 displayed?

No: The cassette was loaded incorrectly. Turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

3 Remove the envelope cassette.

•Inspect the paper empty sensor actuator.

Is it in good working order?

No: Replace the actuator, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

4 Open the rear door and install an interlock by-pass tool.

•Check the voltage from TP3-15 to ground on the PCL board.

•Activate the upper paper sensor actuator manually.

Does the voltage change from 0Vdc to +12Vdc?

No: Replace the upper paper empty sensor, then turn to TAG 002: Check & Problem Resolution .

Yes: Continue.

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Troubleshooting Analysis Guide (TAGs)