TAG 022: Paper Jam in the Transfer or Fuser Area
Error Code: | 022 |
Possible Causes: | Paper loaded incorrectly |
| Wrong weight or type of paper loaded |
| Paper path obstruction |
Possible Defects: | Fuser unit |
| Paper supply |
| Paper timing roller assembly |
| Fuser drive assembly |
| Fuser drive belt |
| Vacuum transport unit |
| Exit roller assembly |
| Upper paper guide assembly |
| Lower paper guide assembly |
| Paper timing guide assembly |
| Pick pressure adjustment |
| PCL board |
| Connectors or wiring. |
Caution
When clearing this jam, be careful not to get toner on your clothing, as it may stain. If toner gets on your clothing, rinse your clothes with cold water immediately to avoid stains
1 Check the paper path and remove any jammed paper.
Warning
The fuser unit may be very hot
•Check the fuser unit for paper wrapped around the heat roller.
Is paper wrapped around the heat roller?
No: Continue.
Yes: If the paper is black or very dark with no printing, go to TAG 805: Black Prints. If the paper is very dark and does have printing, go to TAG 811: Background/Residual Images/ Dark Prints.
2 Check both paper paths for damage or obstructions.
•Confirm that J/P13, J/P22, J/P40, J/P58, and J/P65 are connected properly.
•Check that the paper is properly loaded.
•Confirm that the paper in the cassettes meets paper specifications, described in the Guide to
Troubleshooting Analysis Guide (TAGs) |