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Photosmart C30
Printer and, Troubleshooting, Overview
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483 pages, 5.46 Mb
Chapter 1
Printer and
Troubleshooting
Overview
Printer and Troubleshooting Overview
1-1
Contents
Page
Notice
Printing History
Trademarks
Warnings and Cautions
Conventions
Notes contain important information set off from the text
Preface
Using This Manual
Other Manuals
Page
Printer and Troubleshooting Overview
TAG Cross-ReferenceTables
Troubleshooting Analysis Guide (TAGs)
Page
Print Quality Samples
Diagnostic Tests
Wiring Diagrams and Electrical Data
Removal/Replacement Procedures
Page
Options
General Printer Maintenance
Abbreviations and Acronyms
Printer and
Troubleshooting
Overview
Printing and Troubleshooting Overview
Theory of Operation
Host
IGS
Paper Path and Cycle Sequence
Simplex Printing
Duplex Printing
Page
Error Code Technical Definitions
Page
Page
Page
Sensor and Switch Locations
Page
Page
Page
Troubleshooting Overview
General Troubleshooting Tips
The Problem: Printer or Host
Protocol Converters
Reading the Error Log
Confirming Line Power
Using the Troubleshooting Analysis Guide (TAG)
Sample TAG
TAG 001: Troubleshooting a Problem
Page
Standard Procedures
Power-on-reset(POR)
Checking Continuity
Installing the Interlock By-passTool
Producing a Developed Image
Producing a Toner Patch
Completing a Service Call
Clearing the Error Log
TAG Cross- Reference Tables
TAG Cross-ReferenceTables
TAG Cross-ReferenceTables
Error Code/TAG Cross-Reference
Error Code/TAG Cross-Reference
Page
Page
Page
Page
Page
Print Quality/TAG Cross-Reference
Print Quality/TAG Cross-Reference
Page
Page
Mechanical Malfunction/TAG Cross-Reference
Page
Page
Analysis Guide
(TAGs)
Page
Page
Page
TAG 001: Troubleshooting a Problem
Page
Page
TAG 002: Check & Problem Resolution
Page
Page
Page
TAG 010: Upper Cassette Malfunction
Page
E10: Envelope Tray Out of Envelopes
Page
TAG 011: Lower Cassette Malfunction
Page
TAG 012: Upper Cassette Not Latched
Page
Page
TAG E12: Envelope Tray or Feeder Not Latched
Page
Page
TAG 013: Lower Cassette Not Latched
Page
TAG 020: Paper Jam/Misfeed in Upper Cassette Area
Page
Page
Page
TAG 021: Paper Jam/Misfeed in /Lower Cassette Area
Page
Page
Page
TAG 022: Paper Jam in the Transfer or Fuser Area
Page
Page
Page
Page
TAG 023: Paper Jam in the Output Area
Page
TAG 025: Paper in Input Area Before Printing
Page
TAG 026: Paper in Output Area Before Printing
TAG 030: Developer Bias Short/Failure
Page
Page
TAG 031: Toner Patch Reference Level Too Low
Page
TAG 032: Toner Patch Too Light
Page
TAG 035: Out of Toner or ADD TONER Indicator On
Page
TAG 036: Developer Unit Not Installed
TAG 040: Photoconductor Seam Sensor Malfunction
Page
Page
Page
TAG 044: Main Charger/Transfer Charger Circuit Open
Page
Page
TAG 045: Main Charger Circuit Shorted
Page
TAG 050: Transfer Charger Circuit Shorted
Page
TAG 055: Erase Lamp Malfunction
Page
TAG 070: Fuser Unit Malfunction
Page
Page
Page
Page
TAG 071: Open Fuser Thermistor
TAG 072: Fuser Unit Temperature Too High
Page
TAG 083: Job Offset Mechanism Malfunction
Page
Page
Page
TAG 097: +12 Vdc Power Shorted or Sensing Problem
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
TAG 098: -12Vdc Power Shorted
Page
TAG 099: +24 Vdc Power Shorted
Page
Page
Page
Page
Page
Page
Page
Page
Page
TAG 100: PCL Board Interface Malfunction
TAG 101: IGS Controller Diagnostic Failure
TAG 130: Diskette/Disk Drive Malfunction
Page
Page
Page
TAG 200: IGS Internal Communication Malfunction
Page
TAG 201: IGS-PCLInterface Malfunction
Page
TAG 405: IGS Bit-MapRAM Malfunction
TAG 500: +5 Vdc Power Malfunction
Page
Page
Page
Page
TAG 600: AC Power Malfunction
Page
Page
Page
Page
Page
Page
TAG 610: Operator Panel Malfunction
Page
Page
Wiring Table
Page
TAG 700: Output Tray Circuit Malfunction
Page
TAG 702: Paper Size Detection Malfunction
Page
Wiring for the Upper Paper Size Sensor
Wiring for the Lower Paper Size Sensor
TAG 703: Upper Cassette Malfunction
TAG 704: Lower Cassette Malfunction
TAG 705: Multiple Paper Feeding
TAG 706: Paper Damaged or Wrinkled
TAG 707: Upper Paper Guide Assembly Not Closing
TAG 750: Counter Malfunction
Page
TAG 751: Main Drive Motor Runs Continuously
TAG 753: External Communications Malfunction
Page
Page
TAG 754: Attachment Option Malfunction
Page
TAG 800: Prints Blank or With Dark Horizontal Bands
Page
Page
Page
TAG 801: Prints Light or Light With Carrier Particles
Page
Page
Page
Page
Page
TAG 802: Prints With Voids or White Spots
Page
TAG 803: Prints With Light or White Vertical Streaks
Page
TAG 804: Prints With Light Horizontal Bands
TAG 805: Black Prints
Page
Page
TAG 806: Prints with Dark Spots or Scratches
Page
TAG 807: Misregistered/Skewed Prints (Simplex)
Page
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TAG 808: Prints Overtoned/Dark Vertical Streaks
Page
Page
Page
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TAG 809: Blurred or Smeared Vertical Streaks on Prints
Page
Page
TAG 810: Uneven Density or Dark Areas on Prints
Page
TAG 811: Background/Residual Images/Dark Prints
Page
Page
Page
Page
TAG 812: Uneven or No Fusing on Prints
Page
TAG 813: Residual Images on Prints
Page
TAG 815: Prints Resulting From Printhead Malfunctions
TAG 900: Top Cover Interlock Malfunction, Duplex
Page
TAG 901: Misregistration/Skewed Prints (Duplex)
Page
Page
Page
TAG 902: Paper Jam in Duplex Area
Page
Page
Page
Page
Print Quality Samples
Page
Page
Sample 1: Good Quality Print
Sample 2: Washout
Sample 3: ;:Blank Print
Sample 4: Light Print
Sample 5: Light Print With Background
Sample 6: Voids or White Spots
Sample 7: Light Vertical Streaks
Sample 8: Blank Vertical Bands
Sample 9: Light Horizontal Bands
Sample 10: Black or Dark Print
Sample 11: Dark Specks, Lines, or Areas
Sample 12: Dark Vertical Lines
Sample 13: Skewed Prints
Sample 14: Misregistration
Sample 15: Overtoned Print
Sample 16: Blurred Images or Characters
Sample 17: Varying Print Density
Sample 18: Background
Sample 19: Residual Images
Sample 20: Wrinkles
Sample 21: Fusing Problems
Diagnostic Tests
Page
How to Run Diagnostics
Diagnostic Tests
How to Run Diagnostics
Only diagnostics useful for field maintenance are documented in this manual
001 Operator Panel Test
002Upper Cassette Test
(004 intentionally excluded)
003Lower Cassette Test
(004 intentionally excluded)
005 Sensor Test Sequence
006 Paper Transport Clutch Test Sequence
007 Counter Test
008 Jogging Motor Test
009 Photoconductor Test
010 Toner Supply Motor Test
011Main Charger Test
012Transfer Charger Test
(014 intentionally excluded)
013 Erase Lamp Test
(014 intentionally excluded)
015 Negative Developer Bias Test
016 Duplex Feed Motor Test
017 Duplex Input Sensor Test Sequence
018 Duplex Clutch Test Sequence
019 Duplex Tray Paper-GuideMotor Test
020 High-CapacityOutput Unit Test
(023-100intentionally excluded)
021 High-CapacityInput Unit Test
022 Envelope Fuser Solenoid Test
(023-100intentionally excluded)
101 EIGS/MIGS Board Test
102 EIGS/MIGS Board Test (Continuous Loop)
103 Communication Loop-backTest (Single Loop)
(106 intentionally excluded)
104 Communication Loop-backTest (Continuous Loop)
105 EIGS Program RAM Test (Continuous Loop)
This test does not run on printers with MIGS boards
(106 intentionally excluded)
(109 intentionally excluded)
107 EIGS/MIGS Bit Map Test (Single Loop)
108 EIGS/MIGS Bit Map Test (Continuous Loop)
(109 intentionally excluded)
110 Format Disk/Clear Error Log
If you access this function by mistake, do not proceed
Press STOP immediately to exit the utility
111 LED Printhead Test
112 Disk Drive Test (Single Loop With Stop on Error)
113 Disk Drive Test (Continuous Loop)
Wiring Diagrams and Electrical Data
Page
Page
Connector (J/P) Index
Page
Connector Locations
Connectors Inside the Front Cover
Connectors Inside the Left Cover
Connectors on the Duplex Cover
Connectors Inside the Right Cover
Connectors Inside the Top Cover
Connectors on the Back Cover
Connectors Inside the Back Cover (J/P2-14)
Connectors Inside the Back Cover (Continued) J/P18-62
Connectors Inside the Back Cover (Continued) J/P
Page
Voltage Isolation Diagrams
Page
Page
Page
Page
Ground System
Host Interface Reference
RS-232CHost Interface
Standard DCE to DTE RS-232CCable
Special Considerations for RS-232Host Interface Users
DTE Host to Printer (Option 1)
DTE Host to Printer (Option 2)
IBM PC/XT to Printer
IBM PC/AT to Printer
Macintosh Communication Port to Printer
RS-422Host interface
Centronics Parallel Host Interface
IBM Parallel to Printer
Special Considerations for Centronics Parallel Interface Users
Circuit Board Settings
Signal Interface Board Settings
PCL Board Settings
Printhead Circuit Board Settings
Page
Removal/Replacement Procedures
Page
Page
Removal
Removal
Before You Begin
Power Considerations
Photoconductor Removal
Front Cover Removal
Front Cover Removal
Back Cover Removal
Back Cover Removal
Lower Back Cover Removal
Lower Back Cover Removal
Left Side Cover Removal
Left Side Cover Removal
Replacement Note:
Right Side Cover Removal (Simplex)
Right Side Cover Removal (Simplex)
The service kit is attached inside the right side cover
Right Side Cover Removal (Duplex)
Right Side Cover Removal (Duplex)
Vacuum Transport Unit Removal (Simplex)
Vacuum Transport Unit Removal (Simplex)
Page
Vacuum Transport Unit Removal (Duplex)
Vacuum Transport Unit Removal (Duplex)
Top Cover Removal
Top Cover Removal
Top Cover Support Removal
Top Cover Support Removal
Top Cover Hinge Removal
Top Cover Hinge Removal
Rear Duplex Cover Removal
Rear Duplex Cover Removal
Front Duplex Cover Removal
Front DuplexCover Removal
Operator Panel Removal
Operator Panel Removal
Counter Removal
Counter Removal
IGS Board Removal
IGS Board Removal
PCL Board Removal
PCL Board Removal
Printhead Assembly Removal
Printhead Assembly Removal
Page
Disk Drive Housing Removal
Disk Drive Housing Removal
Cooling Fan Removal
Cooling Fan Removal
Duplex Fan Removal
Duplex Fan Removal
Toner Motor Removal
Toner Motor Removal
AC Power Supply Removal
AC Power Supply Removal
Page
DC Power Supply Removal
DC Power Supply Removal
High Voltage Unit Removal
High Voltage Unit Removal
Photoconductor Seam Sensor Removal
PhotoconductorSeam Sensor Removal
Page
Photoconductor Rear Guide Rail Removal
Photoconductor Rear Guide Rail Removal
Page
Signal Interface Board Removal
Signal Interface Board Removal
Power Control Board Removal
Power Control Board Removal
Jogging Motor Control Board Removal
Jogging Motor Control Board Removal
Upper or Lower Paper Size Sensor Removal
Upper or LowerPaper Size Sensor Removal
Be careful not to damage the cables when disconnecting
Upper Cassette Mount Removal
Upper Cassette Mount Removal
Page
Page
Page
Lower Cassette Mount Removal
Lower Cassette Mount Removal
Page
Page
Upper Paper Guide Removal
Upper Paper Guide Removal
Page
Upper Paper Guide Roller Removal
Upper Paper Guide Roller Removal
Lower Paper Guide Removal
Lower Paper Guide Removal
Paper Timing Guide Removal
Paper Timing Guide Removal
Page
Cleaner Drive Belt Removal
Cleaner Drive Belt Removal
Cleaner Drive Removal
Cleaner Drive Removal
Fuser Drive Belt Removal
Fuser Drive Belt Removal
Fuser Drive Removal
Fuser Drive Removal
Paper Feed Drive Belt Removal
Paper Feed Drive Belt Removal
Paper Timing Roller Removal
Paper Timing Roller Removal
Replacement Notes:
Upper Feed Roller Removal
Upper Feed Roller Removal
Lower Feed Roller Removal
Lower Feed Roller Removal
Upper Pick-UpRoller Removal
Upper Pick-UpRoller Removal
Upper Pick-UpRoller Drive Removal
Upper Pick-UpRoller Drive Removal
Lower Pick-UpRoller Removal
Lower Pick-UpRoller Removal
Lower Pick-UpRoller Drive Removal
Lower Pick-UpRoller Drive Removal
Job Offset Assembly Removal
Job Offset Assembly Removal
Page
Exit Pinch Roller Removal
Exit Pinch Roller Removal
Page
Upper Static Brush Removal
Upper Static Brush Removal
Lower Static Brush Removal
Lower Static Brush Removal
Exit Roller Assembly Removal
Exit Roller Assembly Removal
Page
Exit Cover Removal (Simplex)
Exit Cover Removal (Simplex)
Page
Exit Cover Removal (Duplex)
Exit Cover Removal (Duplex)
Page
Paper Exit Sensor Removal
Paper Exit Sensor Removal
Paper Full Sensor Removal
Paper Full Sensor Removal
Front Cover Interlock Switch Removal
Front Cover Interlock Switch Removal
Back Cover Interlock Switch Removal
Back Cover Interlock Switch Removal
Top Cover Interlock Switch Removal
Top Cover Interlock Switch Removal
Erase Lamp Removal
Erase Lamp Removal
EP Cover Removal
EP Cover Removal
Page
Main Motor Removal
Main Motor Removal
Page
Main Gear Drive Removal
Main Gear Drive Removal
Duplex Control Board #1 Removal
Duplex Control Board #1 Removal
Duplex Control Board #2 Removal
Duplex Control Board #2 Removal
Duplex Tray Registration Motor Removal
Duplex Tray Registration Motor Removal
Duplex Skew Correction Cable Removal
Duplex Skew Correction Cable Removal
Page
Upper Duplex Drive/Clutch Assembly Removal
Upper Duplex Drive/Clutch Assembly Removal
Duplex Route Motor/Solenoid Assembly Removal
Duplex Route Motor/Solenoid Assembly Removal
“A” Roller Removal
“A” Roller Removal
“B” Roller Removal
“B” Roller Removal
“C” Roller Removal
“C” Roller Removal
“C” Roller Solenoid Removal
“C” Roller Solenoid Removal
Duplex Route Separator Removal
Duplex Route Separator Removal
Page
Duplex Paper Path Sensor Removal
Duplex Paper Path Sensor Removal
Options
Options
Page
1200-Sheet/2500-SheetFeeder
Bench Test Procedure
Prefeed Adjustment Procedure
Input Control Board Logic
Page
1400-SheetStacker
Page
Page
Connector Locations
Page
Output Control Board Logic
Page
Page
General Printer Maintenance
Page
Introduction
Every-CallCleaning Procedure (page 7-6)
Paper Feed Tension Adjustment Procedure (page 7-8)
Lubrication Procedures (page 7-11)
Tune-UpProcedure (page 7-18)
Tool Requirements: Service Kit
Tools/Supplies
End User Cleaning Kit
Printer/Maintenance Record
To Be Completed By User
To Be Completed By HP
Every-CallCleaning Procedure
Remove Major Consumable Supplies
Inspect and Vacuum
Clean Internal Areas
Clean the Fuser Unit
Clean the Developer Unit
Clean the Cleaner Unit/Main Charger
Clean the Photoconductor Unit Area
Clean the Transfer Charger
Run Test Prints
Adjusting Paper Feed Tension
Printers With Paper Tension Levers
Printers With Pick Pressure Adjusters
Page
Lubrication Procedure
Page
Front View Lubrication Tables
Duplex Only
Page
Rear View Lubrication Tables
Page
Page
Tune-UpMaintenance Procedure
