TAG 201: IGS-PCL Interface Malfunction

Error Code: 121-127, 199-215, 380-387

Symptoms: Communication failure between the IGS board and the PCL board

Possible Causes: Insufficient delay period between power off and power on Electrical spikes

Possible Defects: Connectors or wiring

PCL board

IGS board

DC power supply

High voltage power supply

1 Is error code 201 displayed?

No: Go to #3 in this TAG.

Yes: Continue.

2 Turn the printer off and unplug the power cord.

•Verify that J/P33 is connected properly.

•Power-on-reset the printer.

Has the problem been resolved?

No: Confirm that the IGS firmware is correct for the version of software being used; then replace the IGS board. Turn to TAG 002: Check & Problem Resolution.

Yes: Turn to TAG 002: Check & Problem Resolution.

3 Is error code 121 or 123 displayed?

No: Go to #6 in this TAG.

Yes: Continue.

4 Turn the printer off and unplug the power cord.

•Confirm that J/P33 is connected properly.

Are the connectors or wiring damaged?

No: Continue.

Yes: Replace the PCL board, then turn to TAG 002: Check & Problem Resolution.

5 Replace the PCL board.

•Power-on-reset the printer.

Has the problem been resolved?

No: Continue.

Yes: Turn to TAG 002: Check & Problem Resolution.

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Troubleshooting Analysis Guide (TAGs)