TAG 021: Paper Jam/Misfeed in /Lower Cassette Area

Error Code:

021

Possible Causes:

Paper loaded incorrectly

 

Wrong weight or type of paper loaded

 

Paper path obstruction

Possible Defects:

Lower pick-up roller assembly

 

Lower feed roller assembly

 

Lower pick-up roller drive assembly

 

Upper paper guide assembly

 

Lower paper guide assembly

 

Lower paper cassette

 

Pick pressure adjustment

 

Main drive gear assembly

 

Idler assembly

 

Paper feed drive belt

 

Paper feed drive idler assembly

 

Paper timing sensor

 

Wiring or connectors

 

PCL board

1 Check both paper paths and remove any jams.

•Make sure paper is loaded properly in both cassettes.

•Make sure the paper guides are positioned properly.

•Check that the pick-up roller, feed roller, and backup roller assemblies are clean.

•Verify that J/P40, J/P62, J/P67, and J/P69 are connected properly.

•Confirm that the paper in the cassettes meets paper specifications, which are described in the Guide to Operations manual.

•Remove the upper cassette.

•Power-on-reset the printer.

•Run test prints from the lower cassette.

Is error code 021 displayed?

No: Go to #14 in this TAG.

Yes: Continue.

2 Turn the printer off and inspect the following for damage or binding:

•Lower paper guide assembly

•Upper paper guide assembly

•Paper feed drive belt

•Paper feed drive pulley

•Paper feed drive idler assembly

•Main drive gear assembly

•Lower pick-up roller drive assembly

Are all the parts in good working order?

No: Replace the damaged parts, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

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Troubleshooting Analysis Guide (TAGs)