TAG 026: Paper in Output Area Before Printing

Error Code:

026

Possible Defects: Exit paper sensor

PCL board

Connectors or wiring

If the printer has a high capacity output unit (HCO), unplug and remove it before beginning this TAG. Test the printer without the HCO; if the problem remains, proceed with this TAG. If the problem occurs only with the HCO, the HCO is causing the problem. Repair or replace the HCO.

1 Turn the printer off and unplug the power cord.

Check the paper path and remove any paper jams.

Confirm that J/P50 and J/P40 are connected properly.

Inspect the exit paper sensor actuator for damage or binding.

Is it in good working order?

No: Replace the exit paper sensor actuator and continue.

Yes: Continue.

2 Power-on-reset the printer.

Is error code 026 displayed?

No: Jammed paper, loose connectors, or sensor actuator were at fault; go to TAG 002: Check & Problem Resolution.

Yes: Continue.

3 Check J/P40-26 for +12 Vdc.

Is the voltage +12 Vdc?

No: Replace the PCL board, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue

4 Turn off the printer and unplug the power cord.

Remove the exit cover.

Disconnect J/P49 and J/P40.

Check the following for continuity: P40-26 to P49-1,

P40-24 to P49-2, and

P40-13 to P49-3

Is there continuity?

No: Repair or replace the connectors or wiring from:

P40-26 to J/P50-1 to P49-1,

P40-24 to J/P50-2 to P49-2, or

P40-13 to J/P50-3 to P49-3.

Then turn to TAG 002: Check & Problem Resolution.

Yes: Replace the exit paper sensor. If this doesn’t resolve the problem, replace the PCL board. Then turn to TAG 002: Check & Problem Resolution.

Troubleshooting Analysis Guide (TAGs)

3-43