TAG 902: Paper Jam in Duplex Area

Error Code:

027, 060, 061, 062

Possible Causes:

Paper incorrectly loaded

 

Paper path not clear

Possible Defects:

Duplex drive/clutch

 

“A” roller clutch

 

Duplex input solenoid

 

“C” roller clutch

 

Duplex feed motor

 

Duplex control board #1

 

Connectors or wiring

1 Turn the printer off and unplug the power cord.

•Verify that J/P306, J/P307, J/P308, J/P309, J/P313, J/P314, J/P315, J/P316, J/P317, and J/P319 are connected properly.

•Check the following components for damage:

•Duplex drive/clutch

•Timing belts

•Route separator

•Power-on-reset the printer.

Has the problem been resolved?

No: Continue.

Yes: Loose connectors were at fault. Turn to TAG 002: Check & Problem Resolution.

2 Turn on the printer.

•Run diagnostic test 017.

Is the duplex paper path sensor in good working order?

No: Continue.

Yes: Go to #7 in this TAG.

3 Turn the printer off.

•Disconnect J/P309.

•Turn on the printer.

•Check J309-4 on duplex control board #1 for +12 Vdc.

Is the voltage +12 Vdc?

No: Replace duplex control board #1, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

4 Check J/P309-2 on duplex control board #1 for +12 Vdc.

Is the voltage +12 Vdc?

No: Replace duplex control board #1, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

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Troubleshooting Analysis Guide (TAGs)