4 Remove the transfer charger.

Inspect the housing for jammed paper.

Is paper jammed inside the transfer charger housing?

No: Continue.

Yes: Remove the jammed paper and check the transfer charger for damage, then turn to TAG 022: Paper Jam in the Transfer or Fuser Area.

5 Run diagnostic test 011.

Is error code 046 displayed?

No: Continue.

Yes: Go to #11 in this TAG.

6 Run diagnostic test 012.

Is error code 051 displayed?

No: Continue.

Yes: Go to #8 in this TAG.

7 Run diagnostic test 012.

Is error code 050 displayed?

No: The problem appears to be intermittent. Go to TAG 050: Transfer Charger Circuit Shorted.

Yes: Go to TAG 050: Transfer Charger Circuit Shorted.

8 Turn the printer off and unplug the power cord.

Remove the transfer charger.

Inspect the transfer charger wire.

Is the transfer charger wire damaged?

No: Continue.

Yes: Replace the transfer charger, then turn to TAG 002: Check & Problem Resolution.

9 With the upper paper guide assembly in its fully upright position, check the transfer charger's lower receptacle for continuity to ground.

Is there continuity?

No: Replace or repair the upper paper guide assembly, then turn to TAG 002: Check & Prob- lem Resolution.

Yes: Continue.

10 Disconnect high voltage unit lead to the transfer charger.

Check the transfer charger's upper receptacle to the lead removed from the high voltage unit for

Troubleshooting Analysis Guide (TAGs)

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HP C30 Is paper jammed inside the transfer charger housing?, Is error code 046 displayed?, Is error code 051 displayed?