TAG 035: Out of Toner or ADD TONER Indicator On

Error Code:

035

Possible Causes:

Photoconductor unit

 

Toner cartridge seal not removed

 

Toner cartridge empty

 

High print coverage

Possible Defects:

PCL board

 

Developer unit connectors or wiring

An 035 error may occur if the print coverage exceeds 25%. Do not run high print coverage jobs for extended periods of time.

1 Power-on-reset the printer.

Run test prints.

Is error code 035 displayed?

No: Continue.

Yes: Perform the every-call cleaning procedure, described in Chapter 9, “General Printer Maintenance” . Clean the toner patch sensor and the printhead lens, then continue.

2 Check the voltages, as described in Chapter 9, “General Printer Maintenance” .

Are the voltages correct?

No: Replace the high voltage power supply unit, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

3 Has the photoconductor unit been replaced recently?

No: Continue.

Yes: Go to #5 in this TAG.

4 Replace the photoconductor unit.

Run 200+ test prints to reduce toner concentration in the developer unit.

Has the problem been resolved?

No: Reinstall the original photoconductor unit and continue.

Yes: The photoconductor unit was at fault. Turn to TAG 002: Check & Problem Resolution.

5 Has the seal has been removed from the toner cartridge?

No: Continue.

Yes: Go to #7 in this TAG.

Troubleshooting Analysis Guide (TAGs)

3-51

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HP C30 manual TAG 035 Out of Toner or ADD Toner Indicator On, Is error code 035 displayed?