Clearing the Error Log

1Enter the diagnostic mode of the printer:

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Turn off the printer and wait 5 seconds.

Hold down the STOP and TEST keys simultaneously as you turn the printer back on.

The tone, followed by “00” on the display, indicates you are in the test mode. This takes approximately 1 minute.

2Press: CANCEL to advance the counter to “110.”

3Press READY to activate the procedure. “0” appears on the display, indicating the A: drive.

4Press: CANCEL to advance to the drive where the error log is maintained. This is usu- ally the boot drive.

Table 1-4. Drive Indication

DisplayIndication

0Diskette drive A:

1Diskette drive B:

2Hard drive C:

5Press: READY to select the drive specified. “1-0” appears on the display.

Caution

At this point, be careful! “1-0” represents the clear error log function. Do not advance the counter to “1-1,” which represents the format disk option.

6Press: READY to select the clear error log function. “6-0” appears on the display.

Caution

If “7-0” appears, press STOP immediately. DO NOT CONTINUE WITH THIS PROCEDURE. POR the printer and start over.

7Press: CANCEL to clear the error log. “6-1” appears on the display.

8Press: STOP to exit the procedure.

9Cycle printer power to exit diagnostic mode.

10Confirm that the error log has been cleared. When you run your test prints, check to make sure the error log entries appear as “0000.”

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Printer and Troubleshooting Overview