Psion Teklogix 8570 6.1 Introduction, 6.2 Preventive Measures

Teklogix 8570 Vehicle-Mount Computer User Manual 73

Chapter 6: Troubleshooting

Introduction

6.1 Introduction

This chapter provides information on the recognition and correction of problems

that you may encounter when operating the 8570 Vehicle-Mount Computer.

If problems are encountered that are not identiﬁed here or that can’t be resolved,

please refer to Appendix A: “Support Services And Worldwide Ofﬁces” for

contact information.

6.2 Preventive Measures

• Check that the computer is connected to a working power source.

• Make sure that the computer is on. Touch the screen to take the computer

out of Suspend.

• To ensure that no data are lost, always exit from Windows before turning

the computer power off.

• A Microsoft Windows licensed registration number is afﬁxed under the port

cover of each 8570 unit. The My-T-Soft license information is printed on a

paper tag that is shipped with each unit. This information is required to rein-

stall the 8570 operating system and My-T-Soft.

IT IS CRITICAL that you write down the Microsoft Windows registration

number and then store it and the My-T-Soft registration tag in a safe place

alongside the computer’s backup information.

• Backup the directory D:\Install in its entirety, including the drivers direc-

tory, the Win98 or i386 directory and the DOS utilities. In case of hard drive

corruption, these ﬁles are required to restart your computer. For additional

information, see “D: Install Partition” on page 76 and “Software Load-

ing/Installation Procedure” on page 77.

• Create a bootable system disk.

• Turn up the brightness control if the display is dim or off.

• Make sure that the display backlight is set correctly for your needs in

the BIOS.

• Check all cable connections for loose or incorrect installation.

• Take out any PCMCIA cards before booting the computer.

• In the unlikely event that an error is detected during the Power-On-Self-Test

(POST) after the computer is turned on, the system will display the BIOS

Setup entry or a “resume boot” prompt, or will continue to try to boot.

Contents

Main Page Page Page T ABLE Chapter 3: Operating Information Chapter 2: Getting Started Chapter 1: Introduction Chapter 4: Installation Chapter 5: Maintenance Chapter 6: Troubleshooting Chapter 7: Specifications Appendix B: The 8570 Keyboard Appendix A: Support Services And Worldwide Offices Page Page Teklogix 8570 Vehicle-Mount Computer User Manual vii A ONFORMITY F C ECLARATION Page Page IMPORTANT SAFETY INSTRUCTIONS DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE DO NOT OPEN ENCLOSURE DO NOT HOLD ANTENNA CONNECTION TO OUTDOOR ANTENNA Page Page 1.1 About This Manual 1.2 Text Conventions 1.3 Product Features Page Page Figure 1.3 Back Of 8570: Ports 1.4 The 8570 Accessories Peripheral Accessories Mounting Options Pedestal Mounts Quick-Release Brackets Security Mount Kits Antennas Power Options G ETTING S Page 2.1 Unpacking The Box 2.1.1 Item Checklist Chapter 2: Getting Started Standard Features 14 2.1.2 Standard Features FEATURE DESCRIPTION Table 2.1 The 8570 Vehicle-Mount Computer Standard Features Chapter 2: Getting Started Optional Features 2.1.3 Optional Features Table 2.2 The 8570 Vehicle-Mount Computer Optional Features OPTION DESCRIPTION Chapter 4: Installation 2.2 Parts And Controls Of The 8570 2.2.1 The Front Of The Computer TFT Display 2.2.1.1 Display/Touch Screen Super VGA Touch Screen 2.2.2 Side Buttons 2.2.2.1 Power Button + 2.2.2.2 Dimmer Buttons Power Button Dimmer Buttons 2.2.3 Ports Figure 2.1 8570 Ports 2.2.3.1 PCMCIA Card Slots 2.2.3.2 Power Connector 2.2.3.3 Ethernet Port 2.2.3.4 COM1 and COM2 Ports 2.2.3.5 Keyboard/Mouse Connector 2.2.3.6 Multimedia Port 2.3 Precautions 2.3.1 Important Safeguards 2.3.2 Handling Your 8570 Vehicle-Mount Computer 2.3.3 Using The Power Adaptor 2.4 Starting Up Powering Up Powering Down 2.5 Connecting Accessories O PERATING I Page 3.1 Processor 3.2 Hard Disk Drive 3.3 Memory 3.4 Touch Screen Display 3.4.1 TFT Monitor Power Button Dimmer Buttons Figure 3.1 Dimmer Buttons 3.4.1.1 Backlight Dimmer Buttons 3.4.2 Touch Screen 3.4.3 My-T-Soft Onscreen Keyboard Figure 3.2 Onscreen Keyboard Figure 3.3 My-T-Soft Welcome And Setup Menus 3.4.4 Touch Right Onscreen Mouse Figure 3.4 Onscreen Mouse 3.5 Ports 3.5.1 Connecting Cables Page Figure 3.5 The 8570 Ports 3.5.2 Power 3.5.2.1 Power Button 3.5.3 Ethernet Port 3.5.4 Serial Ports (COM1/COM2) 3.5.5 Keyboard/Mouse Port 3.5.6 Multimedia Port 3.5.7 USB Ports 3.5.8 PC Card Slots 3.6 8570 Vehicle-Mount Computer: Freezer Version 3.6.1 Operating The 8570 In Freezer And Outdoor Environments 3.7 Accessories 3.7.1 External Keyboard 3.7.2 Mouse 3.7.3 Printer 3.7.4 Scanners 3.7.5 CD ROM Kit 3.7.6 USB Floppy Drive 3.7.7 Multimedia Cable 3.7.8 Mounting Options 3.7.9 Antennas 3.8 Installing Software 3.9 The BIOS Firmware 3.10 Typical Resource Allocation For Windows 98 IRQ Device Available Comment Table 3.1 Typical Resource Allocations - IRQs 3.11 Backing Up Your 8570 Vehicle-Mount Computer DMA Device Available Comment Table 3.3 Typical Resource Allocations - Memory Table 3.2 Typical Resource Allocations - DMAs Upper Memory Device Available Comment Page Page I Page 4.1 Mounting Accessories 4.1.1 8570 Mounting Brackets 4.1.2 Security Mounting Options 4.1.3 Standard Mounting Options 4.1.4 8570 With Keyboard Mounting Brackets 4.1.5 Pedestal Mounts 4.2 Installation 4.2.1 Important Safeguards 4.2.2 Handling Your 8570 Vehicle-Mount Computer 4.2.3 Bracket Options 4.2.4 Mounting The 8570 4.2.4.1 Attaching The Mounting Bracket Mounting Holes Figure 4.1 8570 Back: Mounting Holes Page 4.2.4.2 Installing The Quick-Release Bracket Assembling The Bracket Installing The Cradle Mounting Plate Figure 4.5 The Cradle Mounting Plate Attaching The Cradle To The Cradle Mounting Plate 4.2.4.3 Installing The Keyboard Quick-Release Bracket Figure 4.6 Keyboard Quick-Release Bracket (PN 30876-401) 4.2.5 Installing Security Mount Options 4.2.5.1 Attaching Dual Ball Socket Security Mounts PN 1000398 Figure 4.7 Dual Ball Socket Security Mount Kit Figure 4.8 Security Bracket Attached to Dual Ball Mount 4.2.5.2 Attaching 8570 QR Security Mounts PN 1000304-570 Mounting Plate PN 31659 Figure 4.9 8570 QR Security Mount PN 1000304-570 Security Mounting Bracket PN 1000303 4.2.6 Installing Cables 4.2.7 External Antennas Figure 4.10 8570 Dome Covers: Plastic (left) and Metal (right). 4.2.8 Power Options 4.2.8.1 Non-Vehicle Installation 4.2.8.2 Installing The Pre-regulator Figure 4.11 The Pre-Regulator 4.2.8.3 Installing The Active Transient Filter Power Supply Figure 4.12 Active Transient Filter Power Supply 19893-600 Figure 4.13 Connection Method For The Active Transient Filter Power Supply Page M Page 5.1 Introduction 5.2 Maintenance 5.2.1 Important Safeguards 5.2.2 Handling Your 8570 Vehicle-Mount Computer 5.3 Inspection 5.4 Cleaning 5.4.1 Display 5.4.2 Housings 5.4.3 Optional Keyboard Page T Page 6.1 Introduction 6.2 Preventive Measures 6.3 Problems 6.3.1 Display No Backlight No Video Display Quality Poor 6.3.3 Optional Keyboard 6.3.4 PCMCIA Windows 98 6.3.5 Power AC Power Source 6.4 D: Install Partition 6.5 Software Loading/Installation Procedure 6.5.1 Computers Using Microsoft Windows 98 6.5.2 Computers Using Microsoft Windows 2000 S Page 7.1 8570 Hardware Specications 7.1.1 Physical 7.1.2 Environmental Characteristics Page 7.1.3 Standard Display 7.1.4 Power Requirements 7.1.5 Standard Processor And Memory 7.1.6 PC Radio Cards Lucent/Agere WaveLAN IEEE 802.11 2.4GHz DS SS (TRX7431)* 7.2 Standard Operating System 7.3 8570 External Keyboard Option 7.3.1 Industrial Ratings 7.3.2 Physical 7.3.3 Environmental Page 7.4 Regulatory Information: Lucent/Agere WaveLAN PC Card Canada - Industry Canada (IC) Europe - EU Declaration of Conformity USA - Federal Communications Commission (FCC) Interference Statement 7.5 Regulatory Information: Cisco Air350 PC Card Canada Industry Canada (IC) Europe EU Declaration of Conformity USA Federal Communications Commission (FCC) A A S UPPORT S ERVICES A ND W ORLDWIDE O A.1 Support Services A.1.1 Canada and U.S.A: Technical Support and Repair Services Page Teklogix 8570 Vehicle-Mount Computer User Manual A-3 A.2 W ORLD WIDE O COMPANY HEADQUARTERS AND CANADIAN SERVICE CENTRE INTERNATIONAL SUBSIDIARIES NORTH AMERICAN HEADQUARTERS AND U.S. SERVICE CENTRE A-4Teklogix 8570 Vehicle-Mount Computer User Manual A.3 W ORLD W IDE W www.psionteklogix.com A B THE 8570 KEYBOARD B.1 Keyboard Features B.2 Keyboard Connection And Maintenance B.3 Installing The Keyboard Figure B.1 8570/Keyboard Dual-Ball And Socket Mounting Kit (PN 31624-001) Figure B.2 Keyboard Layout (US English) B.4 Function Keys B.4.1 Accessing The Embedded Numeric Keypad Functions Figure B.3 Numeric Keypad B.4.2 Overview Of Windows 98 Function Keys B.4.3 Using The 12 Virtual Function Keys Under Windows B.4.4 Macro Key B.4.5 HulaPoint Pointing Device Page A C T OUCH S CREEN C Figure C.3 Calibration Screen Calibration Point Figure C.4 Calibration Points Optional Touch Screen Setting Adjustments Figure C.7 Touch Screen Test Figure C.8 Test Screen I A B C II D E F G H K L M N IV O P Q R S T U V VI W