Note : All troubleshooting items are listed in order of operation.
TROUBLESHOOTING
WARNING: Only a qualified service person should service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
OBSERVED PROBLEM | POSSIBLE CAUSE |
REMEDY
When ignitor button is pressed in, there is no spark at ODS/pilot.
When ignitor button is pressed in, there is a spark at ODS/pilot but no ignition.
1.Ignitor electrode is positioned wrong.
2.Ignitor electrode is broken.
3.Ignitor electrode is not connected to ignitor cable.
4.Ignitor cable pinched or wet.
5.Broken ignitor cable.
6.Bad piezo ignitor.
1. Gas supply turned off or equipment shutoff valve is closed.
2.Control knob not fully pressed in while pressing ignitor button.
3.Air in gas lines when installed.
4.ODS/pilot is clogged.
5.Gas regulator setting is not correct
6.Control knob not in PILOT position.
1.Replace ignitor.
2.Replace ignitor.
3.Reconnect ignitor cable.
4.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry.
5.Replace ignitor cable.
6.Replace piezo ignitor.
1.Turn on gas supply or open equipment shutoff valve.
2.Fully press in control knob while pressing ignitor button.
3.Continue holding down control knob. Repeat igniting operation until air is removed.
4.Clean ODS/pilot (see Cleaning and Maintenamce, Page 13) or replace ODS/pilot assembly.
5.Replace gas regulator.
6.Turn control knob to PILOT position.
ODS/pilot lights but flame goes out when control knob is released.
1.Control knob is not fully pressed in.
2.Control knob is not pressed in long enough.
3.Equipment shutoff valve is not fully open.
4.Thermocouple connection is loose at control valve.
5Pilot flame is not touching thermo- couple, This allows thermocouple to cool, causing pilot flame to go out.
This problem could be caused by one or both of the following:
A)Low gas pressure.
B)Dirty or partially clogged ODS/pilot.
6.Thermocouple damaged.
7.Control valve damaged.
1.Press in control knob fully.
2.After ODS/pilot lights, keep control knob pressed in 30 seconds.
3.Fully open equipment shutoff valve.
4.Hand tighten until snug, then tighten 1/4 turn more.
5.A) Contact local natural gas company.
B)Clean ODS/pilot (see Cleaning and Maintenance, Page 13) or replace ODS/pilot assembly.
6.Replace thermocouple.
7.Contact Dealer or
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