8Troubleshooting
A. Troubleshooting Guide
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| Heater doesn’t turn on with the main | 1. | Power switch is off. | 1. | Turn the power switch to the “ON” position. |
| switch or remote transmitter. | 2. | Circuit breaker is tripped | 2. | May need to put the heater on a dedicated service or |
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| reduce the number of appliances on the circuit. |
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| 3. | Heater is unplugged from wall outlet. | 3. | Plug the cord into an outlet. |
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| 4. | Loose wiring. | 4. | Check all wiring for loose connections. |
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| Heater is on, but no fl ame or low fl ame | 1. | The bulbs are burned out | 1. | Replace the bulbs. |
| intensity. | 2. | Loose wiring. | 2. | Check all wiring for loose connections. |
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| Flames are frozen. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
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| 2. | Flame element is not attached to the | 2. | Reattach the fl ame element to the motor. |
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| motor. |
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| 3. | Motor is defective. | 3. | Replace the motor. |
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| Excessive noise in the lower portion of | 1. | Flame element isn’t seated properly. | 1. | Reinstall the fl ame element. |
| the heater. | 2. | Motor is defective. | 2. | Replace the motor. |
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| Heater system doesn’t come on. | 1. | Heater switch is off. | 1. | Turn the heater switch to the “ON” position. |
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| 2. | Thermostat is set too low. | 2. | Move the thermostat slide until you hear a “click”. |
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| 3. | Heater system is overheated. | 3. | The heater system is protected by a thermal cutout |
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| switch. Shut off the switch. Wait fi ve minuites, then turn |
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| the heater on. |
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| 4. | Loose wiring. | 4. | Check all wiring for loose connections. |
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| Fan runs but not heat is put out. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
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| 2. | Bad heating element. | 2. | Replace the heater system. |
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| Heater element is on but fan doesn’t | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
| run. | 2. | Fan is defective. | 2. | Replace the heater system. |
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The heater system doesn’t turn off. | 1. | Thermostat is set too low. | 1. | Move the thermostat slide down until you hear a “click”. | |
| Excessive noise in upper portion of the | 1. | Build up of dirt on the fans. | 1. | Clean all fans. |
| heater. | 2. | Heater fan is defective. | 2. | Replace the heater system. |
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| Remote control doesn’t work. | 1. | Remote is out of range. | 1. | Move remote closer to the heater. |
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| 2. | Low batteries. | 2. | Replace the batteries. |
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| Odor. |
| The heater may emit a slight, harmless |
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| odor when fi rst used. This is a normal |
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| condition caused by initial heating of the |
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| internal parts and will not occur again. |
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