Troubleshooting

Using configuration utilities

Quatech ExpressCard Parallel Port Adapter User’s Manual

Troubleshooting

Note: Any unauthorized repairs or modifications will void the adapter’s warranty.

This section lists some common problems and their causes. If the information below does not provide a solution, contact Quatech technical support.

Problem

Cause

Solution

 

 

 

 

 

The Parallel Port

¾ The card is not seated

1. Check the card to make sure that it is

 

Adapter cannot

properly.

firmly seated in the card slot.

communicate with

 

 

 

other equipment.

 

 

 

¾The device driver is not 1. Double check the Device Manager per the

installed.

instructions in Using Device Manager to

 

ensure that drivers are installed

 

correctly and that all devices are working

 

properly.

 

2. Try uninstalling the ExpressCard

 

Adapter from the Device Manager

 

window and then repeat the hardware

 

installation instructions.

¾The ExpressCard port is 1. If possible, connect a known good

faulty.

ExpressCard device to the PC and see if

 

it operates properly.

Page 18

Rev 1.00 (July 2007)

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Quatech SPPXP-100 user manual Troubleshooting, Problem, Cause, Solution