6. Troubleshooting
DocNo.054-0001 - Troubleshooting BI oven
Steam is coming from the oven.
When cooking foods with a high water content (e.g. oven chips) there may be some steam visible at the top of the door. Take care when opening the oven door, as there may be a momentary puff of steam when the door is opened. Stand well back and allow any steam to disperse.
The oven fan is noisy.
The note of the fan may change as the oven heats up
– this is perfectly normal.
Grill not cooking properly.
Are you using the pan and trivet supplied with the cooker? Is the pan being used on the runners, not the floor of the compartment? Is the grill tray pushed fully back to stop?
The knobs get hot when I use the oven or the grill. Can I avoid this?
Yes, this is caused by heat rising from the oven or the grill and heating them up. Do not leave the oven door open. Make sure that the grill pan is pushed right back to the ‘back stop’ when grilling. Always grill with the compartment door closed.
If there is an installation problem and I don’t get my original installer to come back to fix it, who pays?
You do. Service organizations will charge for their call- outs if they are correcting work carried out by your original installer. Therefore, it is in your own interest to keep track of this installer so that you can contact them as required.
Power failure.
In the event of a failure in the electrical supply remember to reset the clock to ensure that the timed oven continues to operate.
Food is cooking too slowly, too quickly, or burning.
Cooking times may differ from your previous oven. Check that you are using the recommended temperatures and shelf positions – see the ‘Oven Cooking Guide’ – then adjust the settings according to your own individual tastes.
The oven is not cooking evenly.
Do not use a baking tray with dimensions larger than those specified in the section, ‘General Oven Tips’.
If you are cooking a large item, be prepared to turn it round during cooking.
If two shelves are used, check that space has been left for the heat to circulate. When a baking tray is put into the oven, ensure that it is placed centrally on the shelf.
Check that the door seal is not damaged and that the door is held firmly against the seal.
A dish of water when placed on the shelf should be the same depth all over. (For example, if it is deeper at the back, then the back of the cooker should be raised up or the front lowered). If the cooker is not level arrange for your supplier to level it for you.
Oven temperature getting hotter as the cooker gets older.
If turning the temperature down using the oven control knob has not worked, or has only worked for a short time, then you may need a new thermostat. This should be fitted by a service person.
The oven light is not working.
The bulb has probably blown. You can buy a replacement bulb (which is not covered under the guarantee) from most electrical stores. Ask for a 25W standard E14 connection lamp, FOR OVENS. It must be a special bulb, heat resistant to 300°C. See the HELP leaflet for spares by mail order.
Before removing the existing bulb, turn off the power supply and ensure that the oven is cool. Open the oven door and remove the oven shelves.
Locate the bulb cover and unscrew it by turning it anti- clockwise (it may be very stiff).
Now unscrew the existing bulb
Screw in the new bulb clockwise and then screw the bulb cover back on. Turn on the electricity supply and check that the bulb now lights.
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