4. Troubleshooting
If there is an installation problem and I don’t get my original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call- outs if they are correcting work carried out by your original installer. Therefore, it’s in your own interest to keep track of this installer so that you can contact them as required.
A crack has appeared in the hob surface.
Isolate the hob immediately from the power supply and arrange for its repair. Do not use the hob until it has been repaired.
The hob is scratched.
Always use the cleaning methods recommended in this guide. Make sure that pan bottoms are smooth and clean.
Marks from pans, as well as mineral deposits from water and food, can be removed with a cleaning cream. However, tiny scratches that are not removable will become less visible in time as a result of cleaning.
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