3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your PC Has a Software Problem

If You Have Forgotten Your Password

If you forget the User Password, but not the Administrator password, carry out the following procedure:

1Switch off the PC.

2Restart the PC. If the keyboard is locked, enter the administrator password.

3Wait for F2=Setup to be displayed.

4Press to start Setup.

5Enter the Administrator Password to access the Security/User Password menu.

6Move to the User Password field and set a new User Password. This will replace the old password which you had forgotten.

7Press to save the new Password and exit Setup.

If you forget both the User Password and the Administrator Password:

1Switch off the PC.

2Remove the computer’s cover.

3Set switch 5 on the system board switch block to CLOSED.

4Switch on the PC and allow it to complete its startup routine. The message “Passwords have been cleared, power-off your PC and set switch 5 to open position before restarting” will be displayed.

5Switch off the computer.

6Reset switch 5 to OPEN.

7Replace the computer’s cover.

8Switch on the PC and allow it to complete its startup routine.

9After the Power-On Self-Test has completed, press when prompted to use Setup.

10Set new User and System Administrator Passwords.

11Press to save the new passwords and exit Setup.

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HP Vectra VL 5/xxx manual If Your PC Has a Software Problem, If You Have Forgotten Your Password