Introduction, Service Means of Access | HP Vectra VL 5/xxx manual

NOTE

4 Hewlett Packard Support and Information Services

Introduction

Introduction

Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed below:

•HP Authorized Reseller

•HP SupportPack

•HP Support Assistant CD-ROM

•HP Information Services

Service	Means of Access

HP Forum on CompuServe	Modem

HP Forum on America Online (US only)	Modem

HP BBS Library	Modem

HP World Wide Web Site	World Wide Web Access

HP FIRST Faxback	Phone and Fax

Audio Tips (US only)	Phone

HP Drivers/BIOS diskettes	Delivered by mail

•HP Support Services

Technical phone support

Lifeline phone support

Network phone-in support.

When calling any of the international telephone numbers listed in this chapter, replace the ‘+’ with your international telephone access code.

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HP Vectra VL 5/xxx manual Introduction, Service Means of Access

Contents

User’s Guide Page User’s Guide Important Safety Information Who this Manual is For Important Ergonomic Information Page Contents Removing and Replacing the Cover Installing Mass Storage DevicesInstalling Accessory Boards If Your PC Has a Software Problem HP Setup Program Hewlett Packard Support and Information Services Glossary Index Xii Setting Up and Using Your PC When you receive your PC, unpack all the components AccessoriesUnpacking Your PC Try to move it without help Connecting the Mouse, Keyboard, Display and Printer Connections for Models with Integrated Video Display Electronic services Connections for Models with MGA Millennium Video Board Connecting to a Network Connecting Audio Accessories Connecting the Power Cables Grounded outlet Press this button to turn the power on or off to your PC Your PC’s Hardware Control PanelYour PC’s hardware control panel is on the front of your PC Scsi hard disk drive, this light will not work Starting and Stopping Your PC Starting Your PC Starting the PC for the First Time Initializing Your Software After Your PC Has Restarted Creating Master Diskettes Stopping Your PC Setting Passwords Setting an Administrator Password Setting a User Password Password, onThen press Action Using Power Management Additional Information and Help Setting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Accessories You Can Install Cache Memory Up to Four Accessory BoardsFront-Access Device Shelf Video Memory Replacing the Cover after Installing Accessories Check that you have installed all your accessoriesRemoving and Replacing the Cover Removing the Cover Moving and Replacing the Power Supply Static electricity can damage electronic components Installing MemoryInstalling Main Memory All cables and power cords Identified here as C is the one closest to the processorClip and pull the module forward and out of the socket Refer to Handle the accessory as little as possible and with care Installing an Optional Cache Memory ModuleUpgrade this to 512 KB To Install Video Memory Modules Installing a Video Memory Upgrade Integrated Video Models After Installing a Video Memory Upgrade Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Connecting IDE Devices Jumper Settings Configuring an IDE Device After InstallationConfiguration Connections to data cables Examples of multiple IDE drive combinations Installing an IDE Hard Disk Drive in the Rear Shelf Installing an IDE Hard Disk Drive in the Bottom Shelf Page Installing a Tape Drive in the Bottom Shelf Tape drive can be installed in the bottom shelfPage Configuring non-Plug and Play ISA Accessory Boards Installing Accessory BoardsConfiguring Accessory Boards with Plug and Play Installing the Board Installing an Accessory Board refer to facing Installing a BNC Coax Adapter To Install a BNC Coax Adapter Remove the metal plug Remove the nut Installing an OverDrive Processor Cables and power cords Processor Installing the Security Bracket Troubleshooting Your PC Solving Problems HP Summary Screen Display is Blank and There Are No Error Messages If Your PC Does Not Start Properly Correctly installed If a Post Error Message is Displayed If You Cannot Start Your PC from a Modem Clearing the PC’s Configuration Memory Clear the configuration If Your PC Has a Hardware Problem If You Cannot Turn Off Your PCDisplay Does Not Work Properly If Your Display is Blurred or Unreadable Other Display Problems If Nothing is Displayed on the Screen If Your Keyboard Does Not Work If Your Mouse Does Not WorkEnsure that the keyboard is correctly connected Ensure that the mouse is correctly connected If Your Printer Does Not Work If the Flexible Disk Drive Does Not Work If the Hard Disk Does Not Work If the Hard DiskNot Work If the CD-ROM Drive Has a Problem Cable connections or jumper settingsCD-ROM Drive Does Not Work CD-ROM Drive is Idle If an Accessory Board Does Not Work If Your PC Has a Software Problem If You Have Forgotten Your Password If the Date and Time are Incorrect If You Have a Network ProblemIf Your Application Software Does Not Work If Your PC Has an Audio Problem No Sound When Running Any Applications MS-DOS Games Give Not enough memory Errors Sounds Changing the Battery Strip supplied External battery as followsCable to the battery connector on the system board Technical Information System Board SwitchesBus Switch1 Power Consumption All measurements are in watts rms IRQs, DMAs, and I/O Addresses Used by Your PC HP Setup Program Integrated Video Graphic Information Hewlett Packard Support and Information Services Service Means of Access Introduction Your HP Authorized Reseller HP SupportPack HP Support Assistant CD-ROM Region Phone Number Fax Number At the CompuServe ! prompt, type GO HP Hewlett-Packard Information ServicesHP Forum on CompuServe HP Forum on America Online HP BBS Library HP World Wide Web SiteCountry Number Baud Rate World-Wide Web URL Access Method HP FAXback on Demand-HP FirstHP Audio Tips USA only HP Automated Support Directory Country/Region Australia Asia Pacific Ordering Drivers and Bios on DisketteEurope HP Support Services Hewlett-Packard Telephone Support Customer Support CenterNumber is +1 970 Country1 Language Local Number Lifeline Telephone Support Number Method of Payment Charge Type HP Network Phone-in Support Service NPS Summary Covered Time Available From Hewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Computer is running as an unattended network server From reflecting back along the cable Index Index LAN Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Part Number D4550-90001