Troubleshooting Your PC | HP Vectra VL 5/xxx manual

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Troubleshooting Your PC

This chapter can help you solve problems that you may encounter when using your PC.

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HP Vectra VL 5/xxx manual Troubleshooting Your PC

Contents

User’s Guide Page User’s Guide Who this Manual is For Important Safety Information Important Ergonomic Information Page Contents Installing Accessory Boards Installing Mass Storage DevicesRemoving and Replacing the Cover If Your PC Has a Software Problem Hewlett Packard Support and Information Services HP Setup Program Glossary Index Xii Setting Up and Using Your PC Try to move it without help When you receive your PC, unpack all the componentsAccessories Unpacking Your PC Connections for Models with Integrated Video Display Connecting the Mouse, Keyboard, Display and Printer Connections for Models with MGA Millennium Video Board Electronic services Connecting to a Network Connecting Audio Accessories Grounded outlet Connecting the Power Cables Scsi hard disk drive, this light will not work Press this button to turn the power on or off to your PCYour PC’s Hardware Control Panel Your PC’s hardware control panel is on the front of your PC Starting Your PC Starting and Stopping Your PC Initializing Your Software Starting the PC for the First Time After Your PC Has Restarted Stopping Your PC Creating Master Diskettes Setting an Administrator Password Setting Passwords Action Setting a User PasswordPassword, on Then press Additional Information and Help Using Power Management Setting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Video Memory Accessories You Can InstallCache Memory Up to Four Accessory Boards Front-Access Device Shelf Removing the Cover Replacing the Cover after Installing AccessoriesCheck that you have installed all your accessories Removing and Replacing the Cover Moving and Replacing the Power Supply Installing Main Memory Installing MemoryStatic electricity can damage electronic components Refer to All cables and power cordsIdentified here as C is the one closest to the processor Clip and pull the module forward and out of the socket Upgrade this to 512 KB Installing an Optional Cache Memory ModuleHandle the accessory as little as possible and with care Installing a Video Memory Upgrade Integrated Video Models To Install Video Memory Modules After Installing a Video Memory Upgrade Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Connecting IDE Devices Installing Mass Storage Devices Examples of multiple IDE drive combinations Jumper SettingsConfiguring an IDE Device After Installation Configuration Connections to data cables Installing an IDE Hard Disk Drive in the Rear Shelf Installing an IDE Hard Disk Drive in the Bottom Shelf Page Tape drive can be installed in the bottom shelf Installing a Tape Drive in the Bottom ShelfPage Configuring Accessory Boards with Plug and Play Installing Accessory BoardsConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Installing an Accessory Board refer to facing Installing a BNC Coax Adapter Remove the metal plug Remove the nut To Install a BNC Coax Adapter Installing an OverDrive Processor Processor Cables and power cords Installing the Security Bracket Troubleshooting Your PC HP Summary Screen Solving Problems If Your PC Does Not Start Properly Display is Blank and There Are No Error Messages Correctly installed If You Cannot Start Your PC from a Modem If a Post Error Message is Displayed Clear the configuration Clearing the PC’s Configuration Memory If Your Display is Blurred or Unreadable If Your PC Has a Hardware ProblemIf You Cannot Turn Off Your PC Display Does Not Work Properly If Nothing is Displayed on the Screen Other Display Problems Ensure that the mouse is correctly connected If Your Keyboard Does Not WorkIf Your Mouse Does Not Work Ensure that the keyboard is correctly connected If Your Printer Does Not Work If the Flexible Disk Drive Does Not Work Not Work If the Hard DiskIf the Hard Disk Does Not Work CD-ROM Drive is Idle If the CD-ROM Drive Has a ProblemCable connections or jumper settings CD-ROM Drive Does Not Work If an Accessory Board Does Not Work If You Have Forgotten Your Password If Your PC Has a Software Problem If Your Application Software Does Not Work If You Have a Network ProblemIf the Date and Time are Incorrect No Sound When Running Any Applications If Your PC Has an Audio Problem Sounds MS-DOS Games Give Not enough memory Errors Changing the Battery Cable to the battery connector on the system board External battery as followsStrip supplied Bus Switch1 System Board SwitchesTechnical Information All measurements are in watts rms Power Consumption IRQs, DMAs, and I/O Addresses Used by Your PC Integrated Video Graphic Information HP Setup Program Hewlett Packard Support and Information Services Introduction Service Means of Access HP SupportPack Your HP Authorized Reseller Region Phone Number Fax Number HP Support Assistant CD-ROM HP Forum on CompuServe Hewlett-Packard Information ServicesAt the CompuServe ! prompt, type GO HP HP Forum on America Online World-Wide Web URL HP BBS LibraryHP World Wide Web Site Country Number Baud Rate Country/Region Access MethodHP FAXback on Demand-HP First HP Audio Tips USA only HP Automated Support Directory Europe Ordering Drivers and Bios on DisketteAustralia Asia Pacific HP Support Services Country1 Language Local Number Hewlett-Packard Telephone SupportCustomer Support Center Number is +1 970 Number Method of Payment Charge Type Lifeline Telephone Support HP Network Phone-in Support Service NPS Covered Time Available From Summary Asia Hewlett-Packard Marketing HeadquartersPage Glossary Glossary Computer is running as an unattended network server From reflecting back along the cable Index LAN Index Regulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Part Number D4550-90001