Moving your cooker
Switch off the electricity supply.
The cooker is heavy, two people may be required to move it. There are two levelling rollers at the back and also two screw down levelling feet at the front.
Note - For illustration purposes, the Dual Fuel model is shown.
Open the grill door and right hand oven door so that you can get a good grip on the bottom of the fascia panel as you move the oven.
Lift the front of the cooker slightly and pull forward.
Do not move the oven by pulling the door handles or knobs.
Move the oven a bit at a time, checking behind it to make sure the gas hose is not caught. Make sure both electricity cable and gas hose have sufficient slack to move the cooker forward as you go along.
If a stability chain is fitted, release it as you ease the cooker out. Don’t forget to refit it when you replace the cooker.
When you replace the cooker, again check behind to make sure that the electricity cable and gas hose are not caught or trapped.
Troubleshooting
A crack has appeared in the Hob surface
Disconnect the cooker immediately from the power supply and arrange for its repair. Don’t use the cooker until after the repair. See the Customer care leaflet for how to contact a service person.
My Hob is scratched
Have you used the correct cleaning methods?
Pots and pans with rough bottoms, or coarse particles (salt or sand) between the pan and the surface of the hob may cause scratches.
Use the recommended cleaning methods. Make sure pan bottoms are smooth and clean. Tiny scratches are not removable but will become less visible in time as a result of cleaning.
Metal markings on the Hob
Do not slide aluminium or copper pans across the surface. Marks from aluminium and copper pans as well as mineral deposits from water or food can be removed with the cleaning cream.
Steam is coming from the oven
When cooking foods with a high water content (e.g. oven chips) there may be some steam visible at the rear grille. Take care when opening the oven door, as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.
The oven fan is noisy
The note of the oven fan may change as the oven heats up - this is perfectly normal.
What cleaning materials are recommended for the cooker?
See the ‘Cleaning’ section for recommended cleaning materials. We do not recommend Mr. Muscle, as it contains chemicals that may damage the surfaces of your cooker.
Grill not cooking properly
Are you using the pan and trivet supplied with the cooker? Is the pan being used on the runners, not the floor of the compartment? Is the grill tray pushed fully back to stop?
The knobs get hot when I use the oven or the grill, can I avoid this?
Yes, this is caused by heat rising from the oven or the grill, and heating them up. Don’t leave the oven door open. Make sure that the grill pan is pushed right back to the ‘back stop’ when grilling.
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