6. Troubleshooting
Before calling for service, please first read the following table: this could save you time and money.
Problem | Cause | Solution |
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The temperature is too low |
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1.1The temperature inside the freezer is too low, with the fresh food temperatures fine.
1.2The temperature inside the fresh food compartment is too cold, while the freezer sections are fine.
1.3The foods stored in the full width pantry are frozen.
1.4The foods stored in the crisper are frozen.
1.5Readings on the dispenser display are showing error codes.
1.1.1The temperature inside the freezer section is set too low.
1.2.1The temperature inside the fresh food area is set too low.
1.3.1The control setting in the fresh food area is set too cold.
1.4.1The settings for the fresh food compartment are too cold.
1.5.1An electronic operating problem has been encountered.
1.1.1.1Set the temperature in the freezer slightly higher then wait 24 hours for new balance to be achieved.
1.2.1.1Set the temperature inside the fresh food section slightly warmer. The temperatures will reach new balance within 24 hours.
1.3.1.1Set the fresh food control setting slightly higher. The new set point temperature will reach a balance within 24 hours.
1.4.1.1Raising the fresh food control settings to a slightly higher temperature and/or lowering the humidity control setting will prevent frost or ice forming.
1.5.1.1Call your service engineer who can diagnose the problem and make correction.
The temperature is too high
2.1 | The freezer drawer sections | 2.1.1 The doors or drawers are |
| or fresh food compartment | open frequently or for too |
| temperatures are too high. | long each time. |
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| 2.1.2 The doors or drawers are left |
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| open. |
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| 2.1.3 The condenser is dirty. |
2.2 | The temperature is too warm in | 2.2.1 The temperature setting in |
| the freezer but okay in the fresh | the freezer is set too warm. |
| food section |
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2.3 | The temperature is too warm in | 2.3.1 The temperature setting in |
| the fresh food section but okay | the fresh food section is set |
| in the freezer. | too warm. |
2.4 | The temperature inside the | 2.4.1 The fresh food set |
| crisper is too warm. | temperature is too warm. |
2.1.1.1Try to reduce frequency of opening doors and drawers.
2.1.2.1Take extra care to keep gaskets sealing well around the perimeter of the doors. Keep gaskets clean and dirt free.
2.1.3.1Periodically clean the condenser coil with a vacuum cleaner attachment.
2.2.1.1Set the temperature colder for the freezer section. Then allow it to balance within 24 hours at new colder temperature.
2.3.1.1Set the food temperature control slightly colder. The new colder temperature can be achieved within 24 hours.
2.4.1.1Set the fresh food temperature colder and the balance to colder temperature will be achieved within 24 hours
Water, humidity or frost/ice in the fridge
3.1Moisture formation on the inside of the fridge.
3.1.1It is in a hot or humid environment.
3.1.2The door or drawer is left open.
3.1.3The door or drawer is opened too frequently or for too long each time.
3.1.4Food containers or liquids are left open.
3.1.1.1Try raising the temperature slightly in the affected compartment.
3.1.2.1Check to make sure the door gaskets are clean and sealing well against the metal cabinet frame.
3.1.3.1Reduce the frequency of door openings.
3.1.4.1Let hot foods cool to room temperature and cover foods and liquids.
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