Troubleshooting Guide
Problem | Possible Cause | Solution |
Product does not run. | Undercharged battery. | Charge the battery. A new battery should have been charged for at |
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| least 12 hours before using the product for the first time and up to 12 |
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| hours after each subsequent use. |
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| Check all connectors. Make sure the charger connector is tightly |
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| plugged into the charging port and that the charger is plugged into a |
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| functioning wall outlet. |
| Charger is not working. | Contact Razor Customer Service to get replacement charger. |
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Product was running but | Loose wires or connectors. | Check all wires and connectors to make sure they are properly |
suddenly stopped. |
| connected. |
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Short run time. | Undercharged battery. | Charge the battery. A new battery should have been charged for at |
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| least 12 hours before using the product for the first time and up to 12 |
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| hours after each subsequent use. |
Battery is old and will not accept full charge.
Even with proper care, a rechargeable battery does not last forever. Average battery life is 1 to 2 years depending on product use and conditions. Replace only with a Razor replacement battery.
Product runs sluggishly. | Riding conditions are too stressful. |
Use only on solid, flat, clean and dry surfaces such as pavement or level ground.
| Product is overloaded. | Make sure you do not overload the product by allowing more than |
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| one rider at one time, exceeding the maximum weight limit, going up |
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| too steep a hill or towing objects behind the product. If the product is |
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| overheated, the fuse may have burned. |
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Sometimes the product | Loose wires or connectors. | Check all wires connectors to make sure they are tight. |
doesn’t run, but other |
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times it does. | Motor or electrical switch damage. | Contact your local Razor authorized service center for diagnosis and |
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| repair. Contact Razor customer service or visit www.razor.com |
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Product makes loud | Chain is too dry. | Apply a lubricant such as 3 in 1TM or |
noises or grinding |
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sounds. |
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For more troubleshooting tips, visit our website at www.razor.com.
Need Help? Visit our web site for replacement parts, product support and a list of authorized service centers at www.razor.com or call
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