Troubleshooting Guide
Problem | Possible Cause | Solution |
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Scooter does not run | Undercharged battery | Charge the battery. A new battery should be charged for at least 18 |
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| hours before using the scooter for the first time and up to 12 hours |
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| after each subsequent use. |
| Loose wires or connectors | Check all connectors. Make sure the charger connector is tightly |
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| plugged into the charging port, and that the charger is plugged into |
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| the wall. |
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Scooter suddenly stopped | Tripped circuit breaker | Check all wires and connectors to make sure they are tight. |
working while in use |
| The circuit breaker (next to on/off switch) will automatically shut off |
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| the power if the motor is overloaded. |
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| An excessive overload, such as too heavy a rider or too steep a hill, |
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| could cause the motor to overheat. If the scooter suddenly stops |
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| running, wait a few seconds and then push the breaker to reset the |
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| circuit. Correct the conditions that caused the breaker to trip and |
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| avoid repeatedly tripping the breaker. |
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Short run time (less than | Undercharged battery | Charge the battery. A new battery should be charged for at least 18 |
15 minutes per charge) |
| hours before using the scooter for the first time and up to 12 hours |
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| after each subsequent use. |
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| Check all wires and connectors. Make sure the battery connector is |
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| tightly plugged into the charger connector, and that the charger is |
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| plugged into the wall. |
| Battery is old and will not accept | Make sure power flow to the wall outlet is on. |
| full charge | Even with proper care, a rechargeable battery does not last forever. |
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| |
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| Average battery life is 1 to 2 years depending on scooter use and |
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| conditions. Replace only with a Razor replacement battery. |
| Brakes are not adjusted properly | Refer to adjusting the brakes instructions on page 5. |
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Scooter runs sluggishly | Riding conditions are too stressful | Use only on solid, flat, clean and dry surfaces such as pavement or |
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| level ground. |
| Tires are not properly inflated | The tires are inflated when shipped, but they invariably will lose |
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| some pressure between the point of manufacturing and your |
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| purchase. Refer to instructions on page 3 of this manual to properly |
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| inflate tires. |
| Scooter is overloaded | Make sure you do not overload the electric scooter by allowing more |
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| than one rider at a time, exceeding the 220 lbs. (100kg.) maximum |
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| weight limit, going up a hill or towing objects behind the scooter. If |
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| the scooter is overloaded, the circuit breaker may trip and shut off |
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| power to the motor. Correct the riding conditions that caused the |
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| overload, wait a few seconds, and then push the breaker to reset the |
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| circuit. Avoid repeatedly tripping the circuit breaker. |
| Brake dragging | Adjust brake at lever (page 5) to allow wheel to spin without brake |
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| contact. |
| Brakes are not adjusted properly | Refer to adjusting the brakes instructions on page 5. |
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Sometimes the scooter | Loose wires or connectors | Check all wires around the motors and all connectors to make sure |
doesn’t run, but other |
| they are tight. |
times it does | Motor or electrical switch damage | Contact your local Razor authorized service center for diagnosis and |
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| repair. |
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Scooter makes loud | Chain is too dry | Apply a lubricant such as 3 in 1TM or |
noises or grinding sounds |
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9
