Chapter 5: Other Information
Limited Warranty
What your warranty covers:
•Defects in materials or workmanship.
For how long after your purchase:
•1 year from date of purchase- Unit exchange, which includes parts and labor.
•The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do within one year:
Exchange the unit with a new or, at our option, refurbished unit.
After one year:
Provide you with a new, or at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. We will bill you a flat exchange charge to replace a defective unit. This charge covers the labor cost for its repair.
How you get service:
•Call
•A representative will troubleshoot your problem over the phone.
•If the representative determines that you should receive a replacement unit you will be provided with a Service Request (SR) number and the location of a nearby exchange point if one exists. No returns will be accepted without the SR number.
•Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period must be presented to obtain warranty service. For rental firms, proof of first rental is also required.
What your warranty does not cover:
•Acts of nature, such as but not limited to lightning damage.
•Adjustment of customer controls.
•Damage from misuse or neglect.
•A unit that has been modified or incorporated into other products or is used for institutional or other commercial purposes.
•Batteries.
•Units purchased or serviced outside the U.S.A.
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