Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service, call
TV Problems
TV won’t turn on
•Make sure the TV is plugged in.
•Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
•Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the remote control.
•The Child Lock may be set. Go to page 28 for more information.
Buttons don’t work
•The Child Lock may be set. Go to page 28 for more information.
TV turns off unexpectedly
•Sleep timer might have been activated. Go to page 22 for instructions.
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•Electronic protection circuit may have been activated because of a power surge. If this happens frequently, the voltage in your house may be abnormally high or low.
Blank screen
•You may be on an inactive channel. Try another channel.
No sound, picture okay
•Maybe the sound is muted. Try pressing the volume up button to restore sound.
•If using
Can’t select certain channel
•Channel may be blocked or not approved through Parental Controls.
•If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
Noisy stereo reception
•Models 24V412T, 24V511T Only: May be a weak station. Press MTS on the remote and choose Mono (instructions on page 32).
No picture, no sound but TV is on
•Maybe the signal type is set wrong. Go to page 11 for more instructions.
•You may have the wrong video input channel selected. Go to the INPUT button description on page 9.
Sound okay, picture poor
•Check antenna connections. Make sure all of the cables are firmly connected to the jacks.
•Try adjusting sharpness to improve weak signals. Go to page 16 for more instructions.
Black box appears on the screen
•Closed caption might be on. Check CC in the Preferences menu. Go to page 21 for more instructions.
The Remote Control Doesn’t Work
•Something might be between the remote and the remote sensor on the component. Make sure there is a clear path.
•Maybe batteries in the remote are weak, dead or installed incorrectly. Put new batteries in the remote.
Problems with Parental Controls
The rating limits don’t work
•You must activate the settings. Go to the MAIN MENU (press MENU on your remote), select Par. (Parental) Control in the Preferences menu. Enter your password and turn on Master Enable (Go to page 27 for instructions).
I don’t remember my password and I want to unlock the TV
•If you forget your password you can reset it. Simultaneously press the VOL+ on the remote and the CH+ button on the front of the TV. The display will appear for you to enter your new password.
The Parental Controls won’t let me watch a program even though it’s not rated as violent.
•Maybe the movie was given a NR (Not Rated) status. Check to see if BLOCK NO RATING is turned on in the Par. (Parental) Control menu. Go to page 27 for more instructions.
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