Chapter 1
Your SpeedTouch™
1.3.4 Remote Assistance
Remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely.
Enabling remote access To enable remote assistance:
1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 10.
2In the menu select Toolbox > Remote Assistance.
3Click Enable Remote Assistance.
4Provide the following parameters to your helpdesk:
URL (the HTTPS link)
User name
Password
Disabling remote access
5Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in combination with the provided certificate (a secure authentication mechanism).
For security reasons, after 20 minutes of inactivity, or on reboot, Remote Assistance will be automatically disabled.
To disable remote assistance:
1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 10.
2In the menu select Toolbox > Remote Assistance.
3Click Disable Remote Assistance.
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