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RCA 516 manual Troubleshooting

Models: 516

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Chapter 6

Troubleshooting

6 Troubleshooting

Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your SpeedTouch™.

If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and Setup Guide.

E-DOC-CTC-20050429-0098 v1.0	85

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RCA 516 manual Troubleshooting

Contents

SpeedTouch516 Page SpeedTouch 516 Copyright TrademarksDocument Information Contents Navigation Ethernet Troubleshooting Upgrade Troubleshooting Troubleshooting Contents About this User’s Guide About this User’s Guide Your SpeedTouch Hardware Specifications Software Features SpeedTouch Features Isdn Hardware Specifications Software Features Chapter SpeedTouch LED Behaviour Indicator Description Name Colour State Access Method Can be used to How to Access your SpeedTouch Access via the Web Interface Access via CLI Command Line Interface CLIFor more information, see Quote site command on Username Administrator Select All Programs Accessories Command Prompt Access via FTP Open a Command Prompt windowFile Transfer Protocol FTP Command You can use to Common FTP commands Home/doejohn1$ftp 192.168.1.254 Connected to Remote Assistance Disabling remote access Standard wiring Local Network SetupProcedure Ethernet network Menu select Home Network Devices Device settings Ethernet link check Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 21 to proceed SpeedTouch Web Pages Terminating an Internet session Starting an Internet IGD Control AgentSession Control on Internet connection status Terminating an Internet session MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connection Chapter Network and Dial-up connections YourISP Starting a broadband Internet session Click Disconnect Terminating a broadband Internet session Mac OS X PPPoE Dial-in Client On the Apple menu, click System PreferencesClick Apply Now Chapter Introduction SpeedTouch Web InterfaceSpeedTouch Documentation Menu Language Bar Navigation Bar Notification Area Tasks Navigation Collapsing and expanding the menu MenuSpeedTouch Toolbox Language Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Home Network SpeedTouch Information Configuration Event Logs Update Information Pick a task... list, click Set up SpeedTouch Easy Setup Restart Accessing the RestartRestarting your SpeedTouch Pick a task... list, click Restart Configuration Accessing the Backup & Restore Backup & RestoreSaving your current configuration Restoring a previously saved configuration Reset to Factory Defaults Event Logs Indicator Description Updating the SpeedTouch system software Update Internet Services Broadband ConnectionBroadband Connection menu Click Check Connectivity Connectivity Check DSL Connection Internet Services Accessing the Internet Internet Service SettingsService Settings On the Broadband Connection menu click Internet Services Toolbox URL Username Password Game & Application Sharing Defined Games & Applications Accessing the Defined Games & Applications Configure Under Accessing the Game or Application Definition OverviewGame or Application Definition Adding a Port Translation rule New Game or Application Parental Control Block is selected under Action for Unknown Sites Allow is selected under Action for Unknown Sites Under Content Based Filtering you are able to Click Redirect in the Action listClick Allow in the Action list Web Filtering Activation Accessing this page Proceed as followsWeb Filtering Activation Standard license activation Click Standard Icon Description Content Level Content level creation Proceed as follows New Content LevelContent level configuration Content level definition Under Pick a task..., click Create a new content level Chapter High Firewall Intrusion Detection Dynamic DNS On the Dynamic DNS page, click Configure User Management Accessing the User Edit Editing a user account Edit UserOn the Toolbox menu, click User Management Change Default User Changing the defaultUser Add User Home Network DevicesInterfaces Devices Device Settings Accessing the device settings OverviewConnection Sharing Server, as described in 4.5.2 Game & Application Sharing on Assign Public IP Interfaces Interface Settings Assigning a new IP address to the SpeedTouchUnder IP Addresses Accessing the Dhcp Pool Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool System software upgrades Software Upgrade Upgrade Wizard on Setup CD Introduction Starting the Upgrade WizardSee Upgrade procedure on page 83 to continue Upgrade procedure System software downgrade Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch Troubleshooting LAN LED does not light up Ethernet Troubleshooting Upgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Hardware reset Software reset Resetting your SpeedTouch Chapter Page Need more help?