RCA RC940 manual Troubleshooting, Problem Possible Solutions

Troubleshooting

Most problems with the RC940 can be solved by correcting common mistakes in installation.

If the steps below do not solve your difficulty, remove both units from the electrical outlets, remove all cords and reinstall making sure to follow instructions on pages 8-9. If you still experience difficulty with the units, contact RCA customer service at 1-800-409-5111.

Your situation (system location, characteristics of the home/office) can, in

some instances, affect performance and occasional interference­may be experienced. Some static, buzzing or ­humming at certain locations within the operating area is possible. However, if you experience unusual levels of noise, follow the trouble shooting actions below.

Problem	Possible Solutions
Base and/or	• The unit may not be getting power. Make sure the unit
extension unit	is plugged directly into a functional A/C outlet—not
indicator light not	a switched outlet, plug strip, unit surge suppressor,
illuminated	extension cord or GFCI-protected outlet. Try various
	electrical outlets. If problem persists, contact customer
	support at the number listed above.
	• The indicator light may have failed.
Extension unit’s	• The base unit may not be installed correctly. Install base
indicator light is	unit. (Refer to the Installation section.)
solid red	• Extension might be too far from the base unit. Relocate
	either the base or extension unit to another electrical
	outlet. If indicator light on extension unit remains solid
	red, reprogram the link code on extension unit (see
	Programming Additional Extension Units).
Base unit’s	Base unit is in program mode. If extension units are already
indicator light is	programmed, press the PROGRAM button on the right side
flashing orange	of the base unit. The indicator light should turn solid green.
Base unit’s	• The phone cord may not be connected properly to the
indicator light is	base unit's LINE jack. Check this connection.
solid red	• The base unit's indicator light turns red when the phone
	connected to it has a non-cordless handset off hook. Make
	sure the handset is properly hung up.
No dial tone	• Make sure the phone cord is properly connected to both
	the extension unit and to the desired device.
	• Make sure the phone cord is properly connected to both
	the wall phone jack or VoIP decoder unit and to base unit.
	Make sure this cord is plugged into the base unit's LINE
	jack.
	• One of the phone cords might be faulty. Try another cord.
	• Check the indicator lights on the base and extension
	unit(s). If they are red, orange or not illuminated, try the
	possible solutions for these problems listed above.

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