8
FREQUENTLY ASKED QUESTIONS
Q. What if I don’t subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with
or without cable TV service. Contact your local cable company for complete
information on cable services, including high-speed internet access.
Q. How do I get the system installed?
A. For now, professional installation from your cable provider is strongly
recommended. They will ensure proper cable connection to the modem and
your computer. In the near future, retailers will offer product and
installation services in coordination with your local cable company.
Q. How does the RCA DCM connect to my computer?
A. If you have a computer that meets the minimum system requirements shown
in this book, you’re all set! The RCA modem connects to your computer’s
10Base-T Ethernet port. If your computer is not equipped with an Ethernet
interface, an Ethernet card is available from your local retailer or your cable
provider.
Q. Once my DCM is connected, how do I get access to the internet?
A. Your local cable company becomes your Internet Service Provider,* offering a
wide range of services including email, chat, and news and information
services.
Q. Can I watch TV and surf the internet at the same time?
A. Absolutely! And your phone line won’t be tied up while you’re online.
Q. Can I run more than one computer on the modem?
A. Yes – a single RCA DCM will support up to 16 computers.**
Q. What do you mean by broadband?
A. Simply put, it means you’ll be getting information on a wider bandwidth
than a standard phone line. A wider, “broader” band means more
information, more quickly.
Q. What is DOCSIS and what does it mean?
A. “Data Over Cable System Interface Specifications” is the industry standard
that virtually all cable companies are adopting as they upgrade their systems.
Being DOCSIS-compliant means the RCA DCM will work with virtually all
upgraded cable systems in North America, should you ever decide to move.
*Monthly subscription fee applies. **Additional equipment required.