More information
Troubleshooting Tips
The player does not turn on when the PLAY button is pressed?
• Battery may be empty.
Skipping tracks or bad sound quality?
•Repeat, random or program function may be activated.
•There may be strong magnetic fields (e.g. too close to TV) near the player.
•Low Battery level.
Cannot perform playback?
•LOCK function may be activated.
•There may be no mp3/WMA tracks in the internal memory.
USB display does not appear when connected to computer?
•Check connection between your player and the computer.
Cannot playback tracks on the player.
•Make sure audio tracks are encoded
in the mp3 or Windows Media formats at supported bitrates. Bitrates supported by the player:
mp3 – 32 to 320 kbps wma – 48 to 192 kbps
•WMA files may be DRM protected and you do not have the proper rights (license) to play the files.
•Check the website and/or application help system of the music download service provider from where the content was purchased for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/drm.
•Play the original or downloaded song on your computer to ensure that there was nothing wrong with the encoding of the mp3 or WMA.
•The player’s clock is inaccurate. This may cause DRM files to work incorrectly. To fix the problems, connect the player to the computer using the USB cable. Then connect to the secure service where DRM encoded files came from. The clock should reset and DRM files should now work properly.
The player does not work after reformat.
•In case you need to reformat the player, it must be in FAT or FAT32 format. The player does not work in NTFS format.
The player cannot be recognized by Audible Manager
•Your previously installed Audible Manager may not work with this player. You have to reinstall Audible Manager completely by following the instruction from your CD which comes with the player.
Why can’t my portable player playback songs downloaded from my paid Music Service Provider subscription service?
•The internal clock in your portable player may not be up to date. Downloading a new subscription song from your Music Service Provider should update your player’s clock and allow it to playback all your songs again.
•The license for your subscription songs may have expired. Synchronize your device with your PC again to obtain an update to your license. If the problem persists, please contact your Music Service Provider for additional support.
Cannot access the player via Windows 2000.
•Install the Service Pack 3 for Windows 2000. Visit www.windowsupdate. microsoft.com for details.
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