24
Testing the CWI Client
Verify that you can connect to the router by logging in to the router. See the “Installing CWI” section on page7 for procedures.
If you are unable to log in to the router, see the “Troubleshooting Basic IP Connectivity” section on page24.

Troubleshooting Basic IP Connectivity

This section provides information on troubleshooting basic IP connectivity problems when attempting to log in to a router using
CWI.
If you are unable to connect to the router HTTP server using the browser, follow these steps in sequence, exiting the test steps
when a failure is encountered.
Step 1 Ping the IP address of the router management Ethernet interface from the client PC or workstation.
If this step fails, the problem can be an incorrect IP address, incorrect management Ethernet interface configuration, or
a network connectivity problem.
Step 2 (Optional) Ping the DNS name of the router.
If this step fails, the problem is an incorrect hostname-to-IP address mapping. See the “Configuring the Router and CWI
Client” section on page 4.
Step 3 Check that the HTTP server is running on the router using the following command:
RP/0/RP0/CPU0:router# show process emweb
If this step fails, start the HTTP server. See the “Setting Up the Common Configuration for IP Connection Methods”
section on page 5.
If you are unable to log in to the router from the CWI login screen, run the Troubleshooter application at the prompt. See Cisco
Craft Works Interface User Guide for information on using the Troubleshooter application.
Table15 Connection Methods and Applic ations

CWI Application

Console Port (Serial Cable or

Through a Terminal Server) Telnet (No XML)

Telnet/SSH, or CORBA

Connection (XML)

Launch and Login Yes. Enter the serial port or
terminal server and port name.
Yes. Enter the DNS name or IP
address.
Yes. Enter the DNS name or IP
address.
Main Desktop Yes, but no notifications or
associated alarms are
displayed.
Yes, but no notifications or
associated alarms are
displayed.
Yes
Alarm Viewer Yes, but no alerts are
displayed.
Yes, but no alerts are
displayed.
Yes
Alarm Dashboard — — Yes
Inventory Viewer Yes Yes Yes
Interface Viewer Yes Yes Yes
Telnet Plus/SSH Plus — Yes Yes
Terminal Plus Yes, but are mutually exclusive
other applications1.
1. When connecting through the serial port or terminal server, the Terminal Plus application requires exclusive access to the connection, so no
other applications can be launched or refreshed while it is open.
——
Troubleshooter — — Yes
Configuration Editor Yes Yes Yes