Chapter 2: Additional Information
General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting list that follows.
I can’t access the internet.
zCheck all of the connections to your cable modem.
zYour Ethernet card or USB port may not be working. Check each product’s documentation for more information.
zThe Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company.
All of the lights are flashing in sequence.
zThis means the cable modem is automatically updating its system software. Please wait for the lights to stop flashing. The updating process typically lasts less than one minute.
zDo not remove the power supply or reset the cable modem during this process.
I can’t get the modem to establish an Ethernet connection.
zEven new computers don’t always have Ethernet capabilities – be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it.
zCheck to see that you are using the right type of Ethernet cable.
The modem won’t register a cable connection (CABLE LINK light not on continuously).
zIf the modem is in Initialization Mode, the INTERNET light will be flashing. Call your cable company if it has not completed this
zThe modem should work with a standard
zIf you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your cable company.
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