Lenovo Z61m Solving computer problems, Diagnosing HDD from BIOS Setup Utility, Troubleshooting

Solving computer problems

When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

Diagnosing HDD from BIOS Setup Utility

You can diagnose the hard disk drive without starting up the operating system. To diagnose the hard disk drive from the BIOS Setup Utility, do as follows:

1.Remove any diskette from the diskette drive, and then turn off the computer.

2.Turn on the computer.

3.While the message, “To interrupt normal startup, press the blue ThinkVantage button,” is displayed at the lower left of the screen, press F1 to enter the BIOS Setup Utility.

4.Using cursor keys, select HDD diagnostic program. Press Enter.

5.Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive.

6.Press Enter to start the diagnostic program.

Diagnosing problems using PC-Doctor from the service partition

By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system. Do as follows:

1.Remove any diskette from the diskette drive, and then turn off the computer.

2.Turn on the computer.

3.While the message, “To interrupt normal startup, press the blue ThinkVantage button,” is displayed at the lower left of the screen, press the ThinkVantage button to enter the Rescue and Recovery workspace.

4.Select Diagnose hardware. The computer restarts and PC-Doctor starts up.

For more information about PC-Doctor, press F1 to go to the Help or online manual.

Troubleshooting

If you do not find your problem here, refer to Access Help. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:

1.In the charts, x can be any character.

2.The version of PC-Doctor referred to here is PC-Doctor for Windows.

12ThinkPad® Z61 Service and Troubleshooting Guide