Solving computer problems
A Hard disk drive problem
Problem: The hard disk drive does not work.
Solution: In the startup menu in BIOS Setup Utility, make sure that the hard disk drive is in the ″Boot priority order.″ If it is in the device list of ″Excluded from boot order″, the hard disk drive is disabled. Move it into the ″Boot priority order.″
Fingerprint authentication problems
Problem: You cannot register or authenticate your finger because it is wrinkled, rough, dry, injured, stained, oily, wet, or different one from what you have registered.
Solution: To improve the situation, try the following:
vClean or wipe your hands to remove any excess dirt or moisture from the fingers.
vEnroll and use a different finger for authentication.
vIf your hands are too dry, apply lotion to them.
A startup problem
Problem: The Microsoft® Windows® operating system will not start.
Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. For details about Rescue and Recovery, see chapter 4.
Other problems
Problem:
Solution:
Your computer does not respond.
vTo turn off your computer, press and hold the power switch for 4 seconds or more. If the computer still does not respond, remove the ac adapter and the battery.
vYour computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network.
vIRQs for the PCI might be all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program.
Problem: The computer does not start from a device you want.
Solution: Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want.
Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is included in the ″Boot priority order″ list. If it is included in the ″Excluded from boot order″ list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the ″Boot priority order″ list.
Chapter 3. Solving computer problems 23
