Solving computer problems
Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps.
Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.
If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.
Problem: When I turn on the machine, only a white pointer appears on a blank screen.
Solution: Reinstall your operating system (see Chapter 4, Recovery options), and turn on the computer. If you still see only the pointer on the screen, have the computer serviced.
Problem: My screen goes blank while the computer is on.
Solution: Your screen saver or power management may be enabled. Move the TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation.
A password problem
Problem: I forgot my password.
Solution: If you have registered your computer for Password Reset Service, and you forgot your
vIf you cannot reset your
vIf you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
If you forgot your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
18ThinkPad® Z61 Service and Troubleshooting Guide
