Solving computer problems
My computer is not operating properly.
Study the “Problem solving ” section of Access Help. This Guide describes only problems that might prevent you from accessing the online help system.
Where are the recovery CDs?
No recovery CD or a Windows CD is provided with your computer originally. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 27 of this Guide.
How can I contact the Customer Support Center?
See Chapter 6, “Getting help and service,” on page 39 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 46.
Where can I find warranty information?
See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Warranty Information” on page 43.
Diagnosing problems
If you have a problem with your computer, you can test it by using
1.Click Start.
2.Move the pointer to All Programs (Programs in Windows 2000) and then to
3.Click PC-Doctor.
For more information about
Attention
Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.
Chapter 3. Solving computer problems 11
