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Lenovo Z61e Caring for your ThinkPad computer, ThinkPad Z61 Service and Troubleshooting Guide

Models: Z61m Z61e Z61t

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Caring for your ThinkPad computer

8ThinkPad® Z61 Service and Troubleshooting Guide

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Lenovo Z61e, Z61t, Z61m warranty Caring for your ThinkPad computer, ThinkPad Z61 Service and Troubleshooting Guide

Contents

ThinkPad Z61 Service and Troubleshooting Guide v Diagnostics and troubleshooting v Recovery optionsv Help and service v Warranty information for your computer IncludesPage ThinkPad Z61 Service and Troubleshooting Guide First Edition August Copyright Lenovo 2006. All rights reserved Contents iv ThinkPad Z61 Service and Troubleshooting Guide Read first vi ThinkPad Z61 Service and Troubleshooting Guide Read firstChapter 1. Finding information Setup InstructionsThis Service and Troubleshooting Guide Access HelpFinding information Finding information with the ThinkVantage buttonImportant tips Be careful about where and how you work Chapter 2. Caring for your ThinkPad computerBe gentle with your computer Take care in setting passwords Caring for your ThinkPad computerCarry your computer properly Handle storage media and drives properlyCleaning the cover of your computer Caring for your ThinkPad computerCleaning your computer keyboard Cleaning your computer displayCaring for your ThinkPad computer Care for the fingerprint readerv The reader often fails to enroll or authenticate your fingerprint Caring for your ThinkPad computerv The surface of the reader is dirty or stained v The surface of the reader is wet8 ThinkPad Z61 Service and Troubleshooting Guide Caring for your ThinkPad computerChapter 3. Solving computer problems Solving computer problems Frequently asked questionsHow can I prevent problems with my ThinkPad computer? Where can I find the detailed specifications for my machine?Solving computer problems Diagnosing problemsWhere are the recovery CDs? Where can I find warranty information?Solving computer problems Diagnosing HDD from BIOS Setup UtilityDiagnosing problems using PC-Doctor from the service partition TroubleshootingSolving computer problems Message 0176 System Security - The System has been tampered withSolving computer problems Message 0200 Hard disk errorSolving computer problems 2. Select Security-Predesktop Area- Access Predesktop AreaSolving computer problems Solution The hard disk is not working. Have the hard disk servicedSolving computer problems Errors without messagesSolving computer problems A password problemSolving computer problems Keyboard problemsPointing device problems Problem SolutionSolving computer problems Standby or hibernation problemsSolving computer problems Computer screen problemsSolving computer problems Battery problemsSolving computer problems A Hard disk drive problemFingerprint authentication problems A startup problemSolving computer problems Starting BIOS Setup UtilityStarting BIOS Setup Utility Starting BIOS Setup Utility 26 ThinkPad Z61 Service and Troubleshooting GuideUsing Rescue and Recovery Chapter 4. Recovery optionsRestoring factory contents Recovering data Recovery optionsInstalling a new operating system Chapter 5. Upgrading and replacing devices Replacing the batteryUpgrading the hard disk drive Upgrading the hard disk driveHandling a hard disk drive Upgrading the hard disk drive 4. ThinkPad Z61tThinkPad Z61m, Z61p or Z61e Chapter 5. Upgrading and replacing devicesUpgrading the hard disk drive Lift up the hard disk cover and remove it5. Remove the hard disk by pulling out the tab ThinkPad Z61tReplacing memory Upgrading the hard disk driveThinkPad Z61m, Z61p or Z61e Replacing memory Replacing memory 6. Turn the computer over again, and open the computer display. Pick the palm rest off the computer as shown in the drawing below36 ThinkPad Z61 Service and Troubleshooting Guide 10. Attach the palm rest cable connector to the system board firmlyReplacing memory 14. Reinstall the battery Replacing memory38 ThinkPad Z61 Service and Troubleshooting Guide Replacing memoryChapter 6. Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support CenterGetting help and service Chapter 6. Getting help and service Getting help and serviceGetting help around the world 42 ThinkPad Z61 Service and Troubleshooting Guide Warranty Information Appendix A. Warranty informationWarranty Period Types of Warranty Service 44 ThinkPad Z61 Service and Troubleshooting Guide1. Customer Replaceable Unit ″CRU″ Service 2. On-site Service3. Courier or Depot Service 4. Customer Carry-In or Mail-In Service7. CRU and Customer Carry-In or Mail-In Service Worldwide telephone listCountry or Region Telephone NumberCountry or Region 48 ThinkPad Z61 Service and Troubleshooting GuideTelephone Number Country or Region Telephone Number50 ThinkPad Z61 Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs 52 ThinkPad Z61 Service and Troubleshooting Guide Appendix C. Features and Specifications FeaturesProcessor MemoryFeatures SpecificationsWireless features InterfaceSpecifications Power source ac adapterBattery pack Battery lifeSpecifications 56 ThinkPad Z61 Service and Troubleshooting GuideAppendix D. Notices NoticesLenovo United States, Inc 500 Park Offices Drive, Hwy Research Triangle Park, NC U.S.A58 ThinkPad Z61 Service and Troubleshooting Guide Television output noticeElectronic emissions notices Federal Communications Commission FCC StatementAvis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement 60 ThinkPad Z61 Service and Troubleshooting Guide Important information for the European Directive 2002/96/ECIBM Lotus Software Offer Purchasing Upgrades, Additional Licenses and Technical Support To order a CDIn U. S. Or Canada In Latin American CountriesTrademarks In Asia Pacific Countries64 ThinkPad Z61 Service and Troubleshooting Guide Index 66 ThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750 Printed in China 1P P/N 42T7750