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Lenovo Z61m, Z61t, Z61e warranty ThinkPad Z61 Service and Troubleshooting Guide

Models: Z61m Z61e Z61t

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42ThinkPad® Z61 Service and Troubleshooting Guide

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Lenovo Z61m, Z61t, Z61e warranty ThinkPad Z61 Service and Troubleshooting Guide

Contents

v Help and service v Warranty information for your computer ThinkPad Z61 Service and Troubleshooting Guidev Diagnostics and troubleshooting v Recovery options IncludesPage ThinkPad Z61 Service and Troubleshooting Guide First Edition August Copyright Lenovo 2006. All rights reserved Contents iv ThinkPad Z61 Service and Troubleshooting Guide Read first vi ThinkPad Z61 Service and Troubleshooting Guide Read firstThis Service and Troubleshooting Guide Chapter 1. Finding informationSetup Instructions Access HelpFinding information Finding information with the ThinkVantage buttonBe gentle with your computer Chapter 2. Caring for your ThinkPad computerImportant tips Be careful about where and how you work Carry your computer properly Take care in setting passwordsCaring for your ThinkPad computer Handle storage media and drives properlyCleaning the cover of your computer Caring for your ThinkPad computerCaring for your ThinkPad computer Cleaning your computer keyboardCleaning your computer display Care for the fingerprint readerv The surface of the reader is dirty or stained v The reader often fails to enroll or authenticate your fingerprintCaring for your ThinkPad computer v The surface of the reader is wet8 ThinkPad Z61 Service and Troubleshooting Guide Caring for your ThinkPad computerChapter 3. Solving computer problems How can I prevent problems with my ThinkPad computer? Solving computer problemsFrequently asked questions Where can I find the detailed specifications for my machine?Where are the recovery CDs? Solving computer problemsDiagnosing problems Where can I find warranty information?Diagnosing problems using PC-Doctor from the service partition Solving computer problemsDiagnosing HDD from BIOS Setup Utility TroubleshootingSolving computer problems Message 0176 System Security - The System has been tampered withSolving computer problems Message 0200 Hard disk errorSolving computer problems 2. Select Security-Predesktop Area- Access Predesktop AreaSolving computer problems Solution The hard disk is not working. Have the hard disk servicedSolving computer problems Errors without messagesSolving computer problems A password problemPointing device problems Solving computer problemsKeyboard problems Problem SolutionSolving computer problems Standby or hibernation problemsSolving computer problems Computer screen problemsSolving computer problems Battery problemsFingerprint authentication problems Solving computer problemsA Hard disk drive problem A startup problemSolving computer problems Starting BIOS Setup UtilityStarting BIOS Setup Utility Starting BIOS Setup Utility 26 ThinkPad Z61 Service and Troubleshooting GuideRestoring factory contents Chapter 4. Recovery optionsUsing Rescue and Recovery Installing a new operating system Recovery optionsRecovering data Chapter 5. Upgrading and replacing devices Replacing the batteryHandling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive ThinkPad Z61m, Z61p or Z61e Upgrading the hard disk drive4. ThinkPad Z61t Chapter 5. Upgrading and replacing devices5. Remove the hard disk by pulling out the tab Upgrading the hard disk driveLift up the hard disk cover and remove it ThinkPad Z61tThinkPad Z61m, Z61p or Z61e Upgrading the hard disk driveReplacing memory Replacing memory Replacing memory 6. Turn the computer over again, and open the computer display. Pick the palm rest off the computer as shown in the drawing belowReplacing memory 10. Attach the palm rest cable connector to the system board firmly36 ThinkPad Z61 Service and Troubleshooting Guide 14. Reinstall the battery Replacing memory38 ThinkPad Z61 Service and Troubleshooting Guide Replacing memoryGetting help on the Web Chapter 6. Getting help and serviceGetting help and service Calling the Customer Support CenterGetting help and service Getting help around the world Getting help and serviceChapter 6. Getting help and service 42 ThinkPad Z61 Service and Troubleshooting Guide Warranty Period Appendix A. Warranty informationWarranty Information Types of Warranty Service 44 ThinkPad Z61 Service and Troubleshooting Guide3. Courier or Depot Service 1. Customer Replaceable Unit ″CRU″ Service2. On-site Service 4. Customer Carry-In or Mail-In Service7. CRU and Customer Carry-In or Mail-In Service Worldwide telephone listCountry or Region Telephone NumberTelephone Number 48 ThinkPad Z61 Service and Troubleshooting GuideCountry or Region Country or Region Telephone Number50 ThinkPad Z61 Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs 52 ThinkPad Z61 Service and Troubleshooting Guide Processor Appendix C. Features and SpecificationsFeatures MemoryWireless features FeaturesSpecifications InterfaceBattery pack SpecificationsPower source ac adapter Battery lifeSpecifications 56 ThinkPad Z61 Service and Troubleshooting GuideLenovo United States, Inc 500 Park Offices Drive, Hwy Appendix D. NoticesNotices Research Triangle Park, NC U.S.AElectronic emissions notices 58 ThinkPad Z61 Service and Troubleshooting GuideTelevision output notice Federal Communications Commission FCC StatementEuropean Union EMC Directive conformance statement Industry Canada Class B emission compliance statementAvis de conformité à la réglementation d’Industrie Canada 60 ThinkPad Z61 Service and Troubleshooting Guide Important information for the European Directive 2002/96/ECIBM Lotus Software Offer In U. S. Or Canada Purchasing Upgrades, Additional Licenses and Technical SupportTo order a CD In Latin American CountriesTrademarks In Asia Pacific Countries64 ThinkPad Z61 Service and Troubleshooting Guide Index 66 ThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750 Printed in China 1P P/N 42T7750