Troubleshooting, Symptom Suggestion | Uniden EXAI378 specification

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom		Suggestion

The status LED won't	•	Make sure the AC adapter is plugged into the base and wall outlet.
illuminate when the handset	•	Make sure the handset is properly seated in the base.
is placed in the base.	•	Make sure the charging contacts on the handset and base are clean.
	•

The audio sounds weak	•	Make sure that the base antenna is in a vertical position.
and/or scratchy.	•	Move the handset and/or base to a different location away from metal
		objects or appliances and try again.
	•	Press delete/ch in the Talk mode to help eliminate background noise.
	•	Make sure that the handset is not too far from the base.

Can't make or receive calls.	•	Check both ends of the telephone line cord.
	•	Make sure the AC adapter is plugged into the base and wall outlet.
	•	Disconnect the AC adapter for a few minutes, then reconnect it.
	•	Change the digital security code (See page 53).
	•	Make sure that the handset is not too far from the base.

The Caller ID does not	•	The handset was picked up before the second ring.
display.	•	The call was placed through a switch board.
	•	Call your local telephone company to verify your Caller ID service
		is current.

		A D D I T I O N A L I N F O R M AT I O N [ 55 ]

INFORMATION

ADDITIONAL

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Uniden EXAI378 manual Troubleshooting, Symptom Suggestion

Contents

Page Page Contents Color of your cordless phone may vary Page Charging the Battery Controls and Functions O N T R O L S a N D F U N C T I O N S 10 to Read this First38 to About the digital security code Checking the Package Contents Setting up the Phone Do the following stepsChoose the best location E T T I N G S TA R T E D Battery use time per charge Low battery alertCleaning the battery charging contacts Connect the base unit Standard wall plate mounting Mounting the Base Unit on a Wall Direct wall mounting Terminology Caller ID options Setting Menu OptionsPage Setting the language Choosing the dial mode Handset On Base Handset Off Base Making and Receiving Calls Handset ringer tone and volume Earpiece volumeRinger Mute Tone Dialing Switch-over RedialTraveling Out-of-Range Flash and Call Waiting Selecting a Different Channel Storing Phone Numbers and Names Memory Dialing Steps for Entering Names and Special Characters If you make a mistake while entering a nameNumber of times key is pressed Integrated Answering Device Memory Dialing Memory dialing from Standby Mode Making Calls with Memory DialingDisplay a programmed number Chain Dialing Memory dialing from Talk Mode Editing a Stored Name and/or Phone Number Memory 1 Stored Memory Store 7Press select or delete/ch Erasing a Stored Name and Phone Number RocketDial Storing and Editing the RocketDialMaking calls with the RocketDial 5Press select or delete/ch Deleting the RocketDial When the Telephone Rings You must subscribe to Caller ID service to use this featureCaller ID Viewing the Caller ID Message List When the pointer is at No When the pointer is at YesDeleting Information from the Caller ID List Deleting a Caller ID message Long Distance calls and Area Code Setting/Cancellation Using the Caller ID ListCalling a party from the Caller ID list Dial edit Storing Caller ID messages in Memory dialing Integrated Answering Device Features Setting up Your Answering System Using the Menu ModeTurning the Answering System On/Off Setting the Time Setting a Personal Security Code PIN Setting the ring time Selecting the message record time Announce only feature Setting the Message Alert tone Setting Your Outgoing Message Greeting Preset messageChoosing between the two outgoing messages Adjusting the speaker volume level Setting the base ringer volume Playing your messages Using Your Answering System Skipping a message Repeating a message Deleting a message Recording a conversation Voice memoBeep that can be heard by both parties, sounds During recording Command Remote access away from home Turn on the answering system remotely Headset Installation Installing the BeltclipChanging the Digital Security Code To attach the beltclip To remove the beltclip Maintenance Symptom Suggestion Troubleshooting D D I T I O N a L I N F O R M a T I O N Symptom Suggestion Battery Information General InformationAC Adapter Information Precautions Installation Considerations Terminal Equipment Radio Equipment G, H, I, J, K, L Index Call your phone number from a touch-tone phone Remote Operation Card Task Key Please do not Return this Product to the Place of Purchase At Uniden, we’ll take care of you