TROUBLESHOOTING GUIDELINES

WATER HEATER CONTROL

TROUBLE SHOOTING

Please check guidelines below. For your safety, water heater service should be performed only by a qualified service technician.

Read the GENERAL SAFETY INFORMATION section first.

INTELLI-VENT TROUBLESHOOTING CHART - USER CONTROL

#

LED STATUS

PROBLEM

SOLUTION

1

B

C D

E

F

Inadequate or no earth ground

1. Ensure the wall outlet is properly grounded.

 

 

 

 

sensed by the Intelli-Vent™

2. Ensure all ground connections/wires on the

 

 

 

 

 

control.

 

 

 

 

 

 

water heater are secure.

2

B

C D

E

F

Power supply to Intelli-Vent™

1. Ensure the wall outlet is properly wired.

 

 

 

 

control has reversed polarity or a

2. Ensure all internal 120 VAC wiring connections and

 

 

 

 

 

high resistance to earth ground.

 

 

 

 

 

 

wiring harness have no reversed wires. 120 VAC

 

 

 

 

 

 

“hot” wire must connect to the on/off switch.

 

 

 

 

 

 

3. Ensure the wall outlet is properly grounded.

 

 

 

 

 

 

4. Ensure all ground connections/wires on the water

 

 

 

 

 

 

heater are secure.

3

B

C D

E

F

Pressure switch circuit remaining

1. Ensure air pressure switch circuit wiring is correct

closed for more than 5 seconds

and the air pressure switch is not jumpered.

 

 

 

 

 

after heating cycle begins.

2. Secure power to water heater, check continuity of air

 

 

 

 

 

Blower does not start.

 

 

 

 

 

Service Note:

pressure switch contacts with wires disconnected.

 

 

 

 

 

A If pressure switch contacts show continuity (closed

 

 

 

 

 

Disconnect power - disconnect one

 

 

 

 

 

wire from the air pressure switch

circuit) replace the pressure switch.

 

 

 

 

 

or the vent temperature limit

B If pressure switch contacts are open and all wiring

 

 

 

 

 

switch. Turn power back on -

 

 

 

 

 

blower should start.

is correct - turn the power off for 10-20 seconds

 

 

 

 

 

 

then on again to clear the error code - if the error

 

 

 

 

 

 

code persists replace the Intelli-Vent™ control.

 

 

 

 

 

 

 

4

B

C D

E

F

Pressure switch circuit remains open

1. Ensure the blower is running - check for 120 VAC to

longer than 5 seconds after the blower

the blower when the heating cycle begins, check the

 

 

 

 

 

is energized.

wiring. If the control does not energize the blower -

 

 

 

 

 

Blower may run continuously in

replace the Intelli-Vent™ control. If the blower fails to

 

 

 

 

 

start when energized - replace the blower assembly.

 

 

 

 

 

this condition.

2. Ensure the air pressure switch sensing tube is properly

 

 

 

 

 

 

 

 

 

 

 

 

connected - not kinked or damaged.

 

 

 

 

 

 

3. Check continuity of vent temperature limit switch - replace

 

 

 

 

 

 

switch if contacts remain open under 160ºF (71°C).

 

 

 

 

 

Service Note:

4. Ensure the correct size of vent pipe (2”, 3”, 4”) was used

 

 

 

 

 

per installation manual for vent length. Ensure maximum

 

 

 

 

 

To learn more about performing Air

number of elbows or equivalent feet of vent pipe has not

 

 

 

 

 

Pressure Switch tests visit our web

exceeded maximum limits.

 

 

 

 

 

site www.hotwater.com to download

5. Ensure there are no obstructions in the vent pipe.

 

 

 

 

 

technical bulletin A-023-06 Air Pressure

 

 

 

 

 

Switches.

6. Check air pressure switch performance - check pressure

 

 

 

 

 

 

 

 

 

 

 

 

with a digital manometer - check continuity of contacts.

 

 

 

 

 

 

(see service note in left column) If the switch proves

 

 

 

 

 

 

defective - replace the air pressure switch and or the

 

 

 

 

 

 

blower assembly as required.

 

 

 

 

 

 

7. If air pressure switch performance test results prove

 

 

 

 

 

 

the air pressure switch is working properly and error

 

 

 

 

 

 

code 4 persists - replace the Intelli-Vent™ control.

 

 

 

 

 

 

 

 

B

C D

E

F

The Intelli-Vent™ control has detected

1. Check wiring to the hot surface ignitor - replace ignitor

5

an open ignitor circuit.

assembly if wiring is damaged or worn.

 

 

 

 

 

Service Note:

2. Check ignitor assembly plug and the socket on the

 

 

 

 

 

The resistance (ohms) of a hot surface

Intelli-Vent™ body for good connection. Replace

 

 

 

 

 

ignitor will increase over time. If the

ignitor assembly and/or control if necessary.

 

 

 

 

 

resistance at room temperature is near

3. Check resistance of ignitor at room temperature 77ºF

 

 

 

 

 

18.8 ohms - consider replacing the ignitor

 

 

 

 

 

as a preventative measure.

(25°C) at the plug end. Replace ignitor if resistance

 

 

 

 

 

 

is not within 11.5 and 18.8 ohms at room temperature.

 

 

 

 

 

 

4. If results from the above tests were good and error

 

 

 

 

 

 

code 5 persists - replace the Intelli-Vent™ control.

 

 

 

 

 

 

 

35

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Reliance Water Heaters 317775-000, HE50 76N Series 100 instruction manual Troubleshooting Guidelines, Trouble Shooting
Page 34 Page 36

317775-000, HE50 76N Series 100 specifications

The Reliance Water Heaters HE50 76N Series 100,317775-000 is a remarkable product tailored to meet the increasingly demanding needs of modern households. Known for its reliability and efficiency, this water heater stands out in both functionality and design, making it a preferred choice for many homeowners.

One of the primary features of the HE50 76N series is its impressive 50-gallon capacity, which provides ample hot water for various domestic tasks such as bathing, cooking, and cleaning. This generous size makes it suitable for medium to large families, ensuring that you can enjoy hot water when you need it most without any disruptions.

The heater is equipped with an Energy Factor (EF) rating that reflects its efficiency in converting energy into hot water. Designed for optimal energy savings, the HE50 76N series features advanced insulation that minimizes heat loss, thus reducing energy bills and promoting sustainability. The insulation also contributes to maintaining a consistent water temperature, ensuring comfort and convenience.

One of the standout technologies integrated into this model is the use of a powerful heating element, which rapidly heats the water. This system ensures quick recovery times, allowing for uninterrupted hot water supply even during peak usage. Additionally, the HE50 76N is equipped with a thermostat that enables users to easily adjust the temperature settings according to their preference, enhancing user control and safety.

Reliance has also prioritized durability and longevity in the design of the HE50 76N series. With a corrosion-resistant tank and protective coatings, this water heater is built to withstand the rigors of daily use and resist the elements that typically contribute to wear and tear. The anode rod included in the tank provides extra protection against rust and helps prolong the lifespan of the heater.

Another significant characteristic of the HE50 76N series is its user-friendly interface. With straightforward controls and clear indicators, it makes operation simple for all users. Furthermore, installation is hassle-free, with standard connections that allow for easy integration into existing setups.

In summary, the Reliance Water Heaters HE50 76N Series 100,317775-000 combines efficiency, capacity, technology, and user-friendliness, making it one of the most reliable options on the market. With its emphasis on energy savings and durability, this water heater is designed to support the modern household while providing peace of mind and comfort.
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