IF YOU NEED SERVICE
1.Should you have any questions about your new water heater, or if it requires adjustment, repair, or routine maintenance, it is suggested that you first contact your installer, plumbing contractor or previously agreed upon service agency. In the event the firm has moved, or is unavailable, refer to the telephone directory, commercial listings or local utility for qualified service assistance.
2.Should your problem not be solved to your complete satisfaction, you should then contact the Manufacturer’s National Service Department at the following address:
2600 Gunter Park Drive Montgomery, Alabama
When contacting the manufacturer, the following information will be requested:
a.Model and serial number of the water heater as shown on the rating plate attached to the jacket of the heater.
b.Address where the water heater is located and physical location.
c.Name and address of installer and any service agency who performed service on the water heater.
d.Date of original installation and dates any service work was performed.
e.Details of the problems as you can best describe them.
f.List of people, with dates, who have been contacted regarding your problem.
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