Ricoh 1190L Troubleshooting and routine maintenance

11 - 1

11

11

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies

the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself.

Troubleshooting and routine

maintenance

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Back Cover Open The back cover is not completely

closed.

Close the back cover of the machine.

BT Call Sign On The machine is set BT Call Sign to

On. You cannot change the Receive

Mode from Manual to another mode.

Set BT Call Sign to Off.

See BT Call Sign (For U.K. Only) on page A-1.

Change Drum Soon

The drum unit is near the end of its life. Use the drum unit until you have a print quality

problem; then replace the drum unit with a new one.

See Replacing the drum unit on page 11-24.

Comm.Error Poor phone line quality caused a

communication error.

Try sending the fax again or try connecting the

machine to another telephone line. If the problem

continues, call the telephone company and ask them

to check your phone line.

Connection Fail You tried to poll a fax machine that is

not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a while

The temperature of the drum unit or

toner cartridge is too hot. The machine

will pause its current print job and go

into cooling down mode. During the

cooling down mode, you will hear the

cooling fan running while the display on

the machine shows Cooling Down,

and Wait for a while.

You must wait 20 minutes for it to cool.

Cover is Open The front cover is not completely

closed.

Close the front cover of the machine.

Data Remaining Print data is left in the machine’s

memory.

Re-start printing from your computer.

Disconnected The other person or other person’s fax

machine stopped the call.

Try to send or receive again.

Contents

Main Safety precautions To use the machine safely Page Certification Declaration of conformity Notice to Users in EU Countries Notice to Users Accessing Analog PSTN in EU Countries Symbols for the main power switch Quick Reference Guide Page Table of Contents 1 2 3 4 5 6 7 8 9 10 11 A Page B G S I R Page Using this Guide Introduction Choosing a location To view Documentation 1 2 3 4 5 Control panel overview (For EU only) 1 2 Fax and telephone keys: 3 Navigation keys: Control panel overview (For USA, Canada and Asia/Oceania) 1 2 Fax and telephone keys: 3 Navigation keys: Load document Using the automatic document feeder (ADF) 1 2 3 About paper Recommended paper Choosing acceptable paper Paper capacity of the paper trays How to load paper To load paper or other media in the paper tray 1 2 3 4 5 1 2 About fax machines Custom features Do you have BTs Call Minder/Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake ECM (Error Correction Mode) Initial setup Setting the Date and Time 1 2 Getting started Setting the Station ID 1 2 3 4 5 Setting the Phone Line Type (For EU model only) 1 2 PABX (PBX) and TRANSFER General Setup Setting the Mode Timer 1 2 Setting the Paper Type 1 2 1 2 Setting the Ring Volume 1 2 Setting the Beeper Volume 1 2 Setting the Speaker Volume 1 2 Setting the Handset Volume 1 2 Choosing the Handset Volume (For Volume Amplify) Setting Volume Amplify 3 Turning on Automatic Daylight Savings Time 1 Toner Save 1 Sleep Time 1 2 Setting the LCD Contrast 1 2 Security Memory Security Page Turning Memory Security on 3 Turning Memory Security off 1 2 Setting Lock Page Setup Send How to enter Fax mode How to dial Manual dialling One-Touch Dialling Speed-Dialling Search Fax Redial How to Fax Automatic transmission 6 Faxing from the ADF 1 Basic sending Sending faxes using multiple settings 1 2 Contrast 1 3 4 Fax Resolution 1 2 3 Dual Access Real Time Transmission 1 2 3 Broadcasting 1 3 4 Checking job status 1 2 Cancelling a fax in progress Cancelling a scheduled job 1 2 Advanced sending Composing the electronic Cover Page Composing your own comments 1 2 3 Page Delayed Fax 1 3 4 Delayed Batch Transmission 1 2 Setup for Polled Transmit (Standard) 1 3 4 Setup for Polled Transmit with Secure Code (For EU and Asia/Oceania only) 1 2 3 4 5 4 - 1 Basic receiving operations Setup Receive Page Setting the F/T Ring Time (Fax/Tel mode only) 1 2 3 Fax Detect (Easy Receive for USA and Canada) 1 2 3 Printing a reduced incoming fax (Auto Reduction) 1 2 3 Advanced receiving Reception into memory If Memory Receive is On at this time... If Memory Receive is Off at this time... 1 Polling Setup for Polling Receive (Standard) 3 4 Page 3 4 5 6 Storing numbers for easy dialling Quick-Dial numbers and dialling options 5 Storing Speed-Dial numbers 1 2 3 4 5 Changing One-Touch / Speed-Dial numbers 1 2 3 4 5 6 Dialling options Access codes and credit card numbers Pause Tone or Pulse 1 2 Remote Fax Options Programming your pager number (For USA and Canada only) 2 3 4 5 Turning off Remote Fax Options 2 Changing Remote Fax Options Setting your Remote Access Code 1 2 Remote Retrieval Using your Remote Access Code 1 2 3 Remote commands Retrieving fax messages 1 2 3 4 5 6 1 2 3 4 5 6 Printing reports 7 Setting the Journal Period 1 2 3 Printing reports How to print a report 1 2 Using the machine as a copier Enter Copy mode Making copies Making a single copy 1 2 3 Using the temporary Copy key Changing the temporary copy settings Use the Options key to quickly set the following copy settings temporarily for the next copy. Enlarging or reducing the image copied 1 3 4 5 6 Page Making N in 1 copies (Page Layout) 1 3 6 4 5 Changing the default copy settings Quality 1 2 Adjusting contrast Out of Memory message Important information for EU CAUTION Important safety instructions 1 2 3 4 5 6 7 E F Trademarks Important information for USA and Canada 10 Federal Communications Commission (FCC) Declaration of Conformity (USA only) Caution Important - about the interface cable Industry Canada Compliance Statement (Canada only) RESTRICTIONS CONCERNANT LE RACCORDEMENT DE MATRIEL AVIS Disconnect device Laser safety FDA regulations 1 2 3 4 5 6 7 D E F G Trademarks Troubleshooting and routine maintenance 11 - 2 11 - 3 Checking if the machine has faxes in its memory 1 2 Forwarding faxes to another fax machine 2 1 Document jams 1 2 3 Paper jams Paper is jammed inside the machine 1 2 3 4 Page Page Page 11 - 9 If you are having difficulty with your machine 11 - 10 11 - 11 11 - 12 11 - 13 Improving the print quality 11 - 14 Cleaning the drum unit 11 - 15 11 - 16 Compatibility 1 2 Packing and shipping the machine 1 2 3 4 5 6 Routine maintenance Cleaning the outside of the machine 1 Page Cleaning the laser scanner window 2 3 4 5 6 Cleaning the corona wire 1 2 5 3 4 1 2 3 4 5 6 7 8 9 Replacing the drum unit 1 2 3 4 Machine Information Page A Appendix A Telephone services for U.K. BT Call Sign (For U.K. Only) To enable the machine to work with BT Call Sign (Only with your external phone) Distinctive Ring What does your telephone companys Distinctive Ring do? What does Distinctive Ring do? Do you have Voice Mail? Before you choose the ring pattern to register 2 3 4 Turning off the Distinctive Ring 2 Viewing Caller ID List 3 4 Press Menu/Set. 4 Call Waiting Telephone Service for Australia Telstra FaxStream Duet (Distinctive Ringing) What is the Advantage of using Telstra FaxStream Duet Function? How does Telstra FaxStream Duet Work? Set the Distinctive Ringing to ON Caller ID (Caller IDentification) Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machine Memory Telephone Service for New Zealand FaxAbility How Will the Fax Machine Treat All Other Numbers? What is the Advantage of Using the FaxAbility Function? How Does FaxAbility Work? 2 3 Caller ID (Caller IDentification) Advantages of Caller ID How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Setting the Distinctive Ringing Caller ID (For Singapore and Hong Kong) Advanced receiving Operation from extension telephones For Fax/Tel mode only Using a cordless external handset Changing the remote codes Connecting an external device to your machine Connecting an external telephone Type A Type B Type C Connecting an external telephone answering device (TAD) Sequence Page Connections 1 2 3 4 Recording outgoing message (OGM) on an external TAD 1 2 Special line considerations for U.K. Using extension telephones (For U.K. only) Special line considerations for USA and Canada Roll over phone lines Two-line phone system Converting telephone wall outlets Installing machine, external two-line TAD and two-line telephone 1 2 3 4 Multi-line connections (PBX) 1 2 3 Custom features on your phone line B Appendix B On-screen programming Menu table Memory storage Navigation keys .... B - 3 B - 4 B - 5 B - 6 B - 7 B - 8 B - 9 B - 10 Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols G Page Page Page S Product description General Specifications Page Print media Copy Fax Printer Page Specifications S - 7 Computer requirements Consumable items I Index A B C F G H J L O P Q R S T V R C HECK R ECEIVING S EXIT REMOTE OPERATION CHANGE RECEIVE MODE Remote Retrieval Access card R ETRIEVE A F CHANGE FAX FORWARDING SETTING , . , or .