If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll- free telephone number for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fii without tools of any kind. Please check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM
Your refrigerator will not operate
Unfamiliar sounds or a rattling/jingling
noise
POSSIBLE CAUSE
The power supply cord is not plugged into a live circuit with proper voltage.
A househoM fuse has blown or circuit breaker tripped.
The Refrigerator Control is not set correctly.
There is something on top of or behind the refrigerator.
The sounds are normal.
SOLUTION
Firmly plug power cord into a live circuit with proper voltage. (See page 5.)
Replace househoki fuse or reset circuit breaker.
Set Refrigerator Control to a numbered setting. (See page 7.)
Remove item from on top of or behind the refrigerator.
New features on your new refrigerator make new sounds. (See “Understand- ing the sounds you may hear” on page 16.)
There is water in the defrost Pan
The lights do not work
The ice maker will not operate
This is normal in hot, muggy weather. The pan may even be half full.
A household fuse has blown or circuit breaker tripped.
The power supply cord is not plugged into a live circuit with proper voltage.
The bulb is burned out.
The freezer has not had enough time to get WM.
The signal arm is in the OFF (up) position.
The water valve is turned off.
Water is not getting to the ice maker.
Make sure the refrigerator is level so the pan does not overflow.
Replace househokl fuse or reset circuit breaker.
Firmly plug power cord into a live circuit with proper voltage. (See page 5.)
Replace bulb. (See page 15.)
Allow the freezer time to get w&this could take overnight.
Push signal arm down to the ON position. (See page 11.)
Turn the water vafve on.
Check the water line for clogs or leaks.
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