Requesting Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” on page 21. lt may save you the cost of a service call. If you still need help, follow the instructions below.
1.lf you need kssistance’ . . .
Call our tolCfree telephone
number. Dial free from
w anywhere In the U.S.A.:
Ea1-8004440PER
and talk with one of our trained consultants. The consuttant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, write to: Mr. William Clark
Consumer Assistance Representative Whirlpool Corporation
2000 N State Route 63 Benton Harbor, MI
Please include a daytime phone number in your correspondence.
2. If you need service* . . .
Contact the dealer from whom
you purchased the appliance or SERVKE the authorized servicer in your
area. For help finding an
El authorized servicer in your area, call our
3.tf you need FSP replace- ment parts . . .
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for thii symbol of quality whenever you need a replacement part for your Roper’ appliance. FSP replacement parts will fii right and work right, because they are made to the same exacting specifications used to buiki every new Roper appliance.
To locate FSP replacement parts in your arw, refer to Step 2 or call our
4.lf you are not satisfied with how the problem was solved . . .
l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of independent consumer experts that vo’kzes consumer views at the highest levels of the major appliance industry.
l Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Driie
Chicago, IL 60606
l MACAP will in turn inform us of your action.
‘When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (SW page 2.) This information will help us respond properly to your request.
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