Making Devices Known to CRM

5.Select the XSL transformation file your device requires from the XSL File Name list.

6.Select an alternative device from the Based On Device list if the device you are setting up is not included on the Devices list in Administration Customization <Entity> Screens.

7.If your device uses a unique markup language to send information to CRM, type the language name in the HTTP Accepts field.

8.In the HTTP Content Type field, type the language that CRM will use to reply to the device.

9.Select Yes or No from the Supports HTML frames drop-down list to specify whether or not the device supports frames.

10.When you click the Save button, the new device is displayed in the list of devices.

The table below explains the standard fields on the Device input form.

Field

Description

Administrative

The description the administrator

Description

uses for the device being set up.

 

 

User Description

The description of the device that the

 

end user sees in CRM. This

 

description should make it clear to the

 

user what type of device is being

 

referred to.

 

 

XSL File Name

The name of the Extensible Stylesheet

 

Language (XSL) transformation file

 

required to convert CRM output to a

 

format that the mobile device can

 

understand.

 

 

Based On Device

If the device you are specifying is not

 

listed in the Devices list in

 

Administration Customization

 

<Entity> Screens, you can select an

 

alternative device from the Based On

 

Device drop-down list.

 

 

HTTP Accepts

You only need to complete this field if

 

the device you are specifying uses a

 

unique markup language—for

 

example, WAP uses WML. When you

 

specify a markup language, the device

 

sends a string to CRM to tell it which

2–4 Sage CRM

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Sage Software 5.8 manual Field Description

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