English - 14
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
ŘDiagnose your TV
ŘAdjust the TV settings for you
ŘPerform a factory reset on your TV
ŘInstall recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is easy.
1. Call the Samsung
Contact Center
and ask for remote
support.
2. Open the menu
on your TV and
go to the Support
section.
3. Select Remote
Management and
Provide the Pin# to
the agent.
4. The agent will then
access your TV.
That's it!